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user_rqz2s5
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6 Messages

Tuesday, December 17th, 2024 3:11 PM

comcast.net email not working

When I log into my comcast.net email account, it says 'loading email' but it never loads.  Instead I get a message saying "failurecount=1.' Is this happening to anyone else? Xfinity said it would take about 1-2 hours to fix the issues, however, it's been 5 and still nothing.  I have important emails that I need to get to so this is really frustrating.

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Updated 

1 day ago

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user_xfrustrated

2 Messages

15 days ago

Happening to me as well.  Says loading and then goes back to home screen.  Email will not load in any browser on desktop

2

user_rqz2s5

6 Messages

I was on a chat this morning for 1.5 hours and they said it was being worked on in the backend and it would be up in 1-2 hours, however, it's been 5 hours and still nothing.  :(

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15 days ago

rtummey

New Poster

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9 Messages

Thank you. I'm very frustrated. 

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15 days ago

0

user_gbzj45

3 Messages

15 days ago

Yes, Comcast email has been down for me since around 5am EST Tuesday 12/17/24....

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0

user_ndqbyl

1 Message

I'm having the same problem ! None of my comcast.net accounts are working for days now. it just kepps asking me for my password over and over again

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8 days ago

0

XfinitySara

Official Employee

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1.4K Messages

@user_ndqbyl - Thanks for taking the time to leave a comment with your similar concerns. I'm seeing some reports of a previously known issue now being resolved, which is great! To confirm, are you able to log in to your Comcast email here? If not, you're in great hands with our team. We're awesome to work with because we'll always do whatever we can to help. Just let us know if you run into any more problems, and I hope you've had an enjoyable holiday week!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 days ago

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user_ie8q6y

1 Message

14 days ago

Same issue...ineresting enough they wanted to try and upsell other services but had no idea when the issue would be resolved.... Nice job!!

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XfinityEricB

Official Employee

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1.8K Messages

 

user_ie8q6y There was a known issue about the email that we did get resolved. Are you still having problems accessing your email at this time?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 days ago

0

user_pzo93e

2 Messages

14 days ago

same here, i just talk to them and they said 24 hrs for the engineers to fix, ridiculous 

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user_gbzj45

3 Messages

14 days ago

UPDATE: My Comcast email is finally back as of 11:55am EST Tuesday 12/17/24 (located in the Mid-Atlantic region) after being out of commission for about 7 hours!

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user_xfrustrated

2 Messages

14 days ago

Looks like they went back to the "old" interface, and decided to scrap the one they tried to launch this morning.

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user_gbzj45

3 Messages

Hopefully, they fully test out the "new" interface *BEFORE* they roll it out again so that we don't wind up in this same fiasco later down the road!

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14 days ago

0

XfinityKei

Official Employee

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1.2K Messages

@user_rqz2s5 Our apologies for the inconvenience as our engineers have become aware that there is an issue when customers who log in to xfinity.com to check email. We will continue to monitor the progress and update these threads once a resolution is found


 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 days ago

0

pcleve

Visitor

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1 Message

9 days ago

Interesting that Xfinity surveys if issue thread is helpful, yet they never really post a clarification on what was occurring, how the issue was managed nor what actions should be taken by customers who may still be encountering same issue.  So I respond as "no".

1

XfinitySara

Official Employee

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1.4K Messages

Hello, @pcleve! Thank you for taking the time to visit our Xfinity Community Forum, and for leaving a comment with your shared concerns. You've come to the right place for help! Our Digital Care Team tries its best to provide updates when possible, and while I'm not sure what this particular issue or resolution was, I do have a solution! If you're experiencing issues logging in to your Comcast email account, try this link. I used that to log in myself, just now, and had no problems! Please let me know if this helps, or if you have any other questions. Also, feel free to create a new post under your username for us to work with you directly. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

0

Anon108062

New Poster

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4 Messages

1 day ago

I have not had access to my email for 14days!  After being told for eight days that is was a “server issue” that was being “worked on” I was finally told that the REAL issue is that Xfinity inactivated my email.  Except that it is NOT an inactive account.

the engineers are not fixing it for the past six days.  No one will commit a date by which my email will be fixed.

Xfinity doesn’t want to deal with email accounts anymore, so they are closing inactive accounts.  But, in the process, they turned off access to my active email account.

I can’t access any emails!!!!

1

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XfinityVianney

Official Employee

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1.8K Messages

 

Anon108062, I do see we have an open ticket for this request, and I'm confident our team is working to get you answers. We also followed up on your recent post if you want to circle back there and provide any updates. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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