2 Messages
Comcast spam filters are not working
I am being bombarded with spam emails that do not contain a sender address so I set up THREE filters all of which say that if there is not sender then discard the message yet messages without a sender address contain to spam my email box. Yes they are being routed to my spam folder but why is comcast allowing them thru? Is comcast being paid to allow certain spammers to bypass the filters? This is the only reason I can see as to why the comcast filters are allowing no sender spam emails thru the filters
BruceW
Gold Problem Solver
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25.9K Messages
6 months ago
User-defined filters only operate on mail delivered to the Inbox as it is being delivered. If you have Xfinity Connect's built-in filtering set to "Automatically move spam", messages that Comcast determines to be spam will be delivered to the Spam folder instead of the Inbox and they won't be processed by the filters you have set up.
To to have your filters process these messages you'd have to change the Connect spam pref (gear icon / Email Settings / Mail / Advanced / Spam Filtering) to "Override Security Filters" so that all mail they deliver appears in your Inbox. The Spam folder will still exist but will not be used unless you mark something as Spam. But this means you'll have to do all your own spam filtering. For most users that's probably not a good idea.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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user_bey2vq
2 Messages
6 months ago
Okay, so if I change the override security filters settings so that all mail appears in my inbox my filters should delete these emails before they make it to my inbox?
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BruceW
Gold Problem Solver
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25.9K Messages
6 months ago
If that's how the filter Conditions and Actions are set, then yes. I wouldn't set if up that way because I'd always want to check that messages are being filtered correctly, but that's just me. I would suggest starting with an Action that moves filtered messages to a Temp folder so you can check to see if the filters are operating as you expect. Good luck!
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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drewpete
Visitor
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1 Message
5 months ago
Are there other ways we can have Comcast Determined Spam to just get discarded without our seeing our Spam folder fill up?
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user_2df5d6
Visitor
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2 Messages
5 months ago
I have created numerous emailfilters in the xfinity/comcastweb site yet they seem to have no effect when read theough my Thunderbird or iphone email clients. It seems to me that the filtered emails should never make it to my inbox on the xfinity server and hence should not be downloadable to my Thunderbird and iphone imap clients. Any suggestions are appreciated.
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spellcheckhunt
Visitor
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1 Message
4 months ago
I am being bombarded as well and in the same situation- I have just about had it-thinking of ditching it after 18 years-HELP
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lanahan
Visitor
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1 Message
4 months ago
I, too, have recently begun having issues with the Comcast SPAM filter not working. Currently getting over 8 messages an hour that are clearly SPAM. Have turned off/restarted the SPAM filter settings and am getting nowhere. Anyone have a different workaround?
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user_20f487
Visitor
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6 Messages
4 months ago
I’m having the same problem, I even talked to tech-support but I’m still being spammed. I’ve been having other problems with my email. Comcast should be taking care of these problems, it’s not just one person.
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bmcates
New Poster
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2 Messages
3 months ago
under conditions what is the difference between subject and header?
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patricks29
Contributor
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13 Messages
3 months ago
Experiencing the same issue here, something is not right in Xfinity email filtering town. It seems like the filter/s are not even in place with how many messages are being delivered to the spam folder on the daily.
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Turbo07
Regular Visitor
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17 Messages
3 months ago
I'm also having trouble with the spam settings not working. I deliberately turned off the automatic filtering so it would use my rules. Not only are the rules not catching what they should, Comcast has again started generating spam reports for legitimate e-mails and getting my address blacklisted from retailer mailing services. This is the second time in four months, and the third time in two years, that I've had to jump through hoops to get this fixed (through the retailer because phone support here is staffed by bots). It's ridiculous.
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werth28
New Poster
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5 Messages
3 months ago
Spam filtering is no longer working for me. My Inbox is getting filled with obvious spam that should be automatically going to the Spam folder. I checked my settings and they are set to automatically go to spam folder, but it’s not working at all. I’m not sure why others are upset their spam folder is getting filled up- that’s what it’s supposed to do- put it in the spam folder.
When will Comcast fix this and actually filter spam from going in my Inbox?
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user_sr7ynr
4 Messages
3 months ago
Anyone from comcast going to respond ?
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KJT3871
Visitor
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1 Message
3 months ago
I, too, am suddenly being inundated by spam. Everything was working properly until a month or so ago, then suddenly they just started pouring in. I have tried all of the above recommendations, all to no avail. When is Comcast going to correct this problem?
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user_3a39r9
1 Message
2 months ago
I have this same problem....I create filter rules and have them either DISCARD or REDIRECT and neither of those happens, the emails just keep coming...so frustrating
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