Visitor
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1 Message
Comcast mail notice
I’m getting a email from Xfinity saying that I have to agree to terms and conditions of the new Email platform. No later than July 5 or something and that after July 6, I won’t be able to get my mail. What’s going on with that?
BruceW
Gold Problem Solver
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27.5K Messages
4 hours ago
Can't say for sure without knowing more, but "Update" emails that have any sort of "do this or lose your access" demand are almost always scams, especially when they only give you a short time to comply.
Do not click!
If possible, check email that claims to be from Comcast/Xfinity with their Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for email sent to a Comcast.net address.
To report a scam email follow the instructions under the "How do I report phishing email sent to or from a Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
If you are wondering about "conversion to Yahoo" messages, legitimate ones look like the example in https://forums.xfinity.com/conversations/email/68e5cc7e19d01b57e46b0864?commentId=68e64c7119d01b57e46df868 and appear when you log in to https://connect.xfinity.com/. Also see https://www.xfinity.com/support/articles/yahoo-email-migration-overview and https://help.yahoo.com/kb/new-yahoo-mail/SLN36803.html.
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XfinityNatalie
Official Employee
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881 Messages
4 hours ago
Hey there, user_tfgoyx! We appreciate you reaching out to our XFINITY Community Forum with your email concerns. We understand it's important to have a clear understanding of this notice and what it means for you. Please review our XFINITY Email Upgrade Experience so you can learn more about this email migration upgrade we are offering. It is not mandatory, but you will have the option to upgrade to a better email experience by following the steps provided in this link. Let us know if you have any additional questions!
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EG
Expert
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118.9K Messages
2 hours ago
Concern moved here to the E-mail help section.
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