Comcast email

I was forced to migrate my Comcast email to Yahoo by xfinity. It has been a nightmare and horrible. Email now full of ads. Must pay Yahoo a monthly fee to get rid of ads. To get Yahoo help, they want a credit card and charge for it. Simply the worst. Emails clump together. Difficult to navigate. Why would xfinity do this to good customers?

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XfinityJeniece

Official Employee

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3.6K Messages

2 days ago

Hey there, @user_gywwkk, thanks for reaching out through Xfinity Forums regarding your Comcast email.

We’ve chosen to partner with Yahoo Mail to provide customers with a comcast.net email the ability to upgrade their email account to Yahoo Mail for a better email experience at no extra cost. If you choose to upgrade to Yahoo Mail, your email address, messages, folders, and contacts will stay the same. Yahoo Mail provides a ton of great features, including enhanced security, smart and intuitive calendar features, AI-driven tools to streamline your inbox management, and a mobile app, so you can stay connected on the go. The upgrade to Yahoo Mail does not impact any paid services customers may have with Xfinity.

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user_gywwkk

Visitor

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3 Messages

I did not choose to migrate to Yahoo. I was forced by Comcast. Unless I migrated by 11/19, my Comcast email was cancelled and deleted. I am so upset with being forced to do this. Yahoo is not easy to use and is so full of ads, it is ridiculous. I refuse to pay Yahoo to get rid of the ads. The ads are not only on the email page, they are in the email. If you try to delete them, a pop up says to pay $4.95/month to Yahoo and they will be deleted. Also no customer service unless you give them your credit card. No free service. Comcast told me no charges to switch. I was lied to by Comcast and not treated well for a long term customer

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21 hours ago

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XfinityOrlandoM

Official Employee

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2.7K Messages

@user_gywwkk

We understand, this link https://www.xfinity.com/support/articles/yahoo-email-migration-overview has great information on the migration of the Comcast emails to Yahoo

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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21 hours ago

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Again

Expert

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33K Messages

1 day ago

@user_gywwkk

I was forced to migrate my Comcast email to Yahoo by xfinity. It has been a nightmare and horrible. Email now full of ads. Must pay Yahoo a monthly fee to get rid of ads. To get Yahoo help, they want a credit card and charge for it. Simply the worst. Emails clump together. Difficult to navigate. Why would xfinity do this to good customers?

Try installing an ad blocker in your browser. I don't have the Premium service and I don't see ads [no, I haven't migrated, but have had a @yahoo.com email address for like forever and I don't see ads]. As far as the rest you should be able to fix your email the way you want it by going into settings.

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user_gywwkk

Comcast email

XfinityJeniece

user_gywwkk

XfinityOrlandoM

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