snickers007's profile

New Poster

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3 Messages

Thursday, October 19th, 2023 8:53 PM

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comcast email using ATT internet

we moved from denver where we had xfinity and a comcast.net email to an area with no xfinity so we are using ATT. We continue to use our comcast.net email with not apparent issues. My question is, does this arrangment create an security risks? I know we are still going through the xfinity server but.....

Does the xfinity email app update itself automtically? 

Official Employee

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1.5K Messages

2 years ago

Hello @snickers007, thank you for taking the time to reach out on social media. Customers are able to access their Xfinity email with no security risk.  Here's a link with more information on using Xfinity email after the account has been closed https://www.xfinity.com/support/articles/using-email-only. 

 

Your email accounts will have all the same functionality as before, except that you'll no longer be able to add new or change existing accounts.

 

New Poster

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3 Messages

does nothing to answer my questions

Official Employee

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744 Messages

We definitley want to ensure you have the assistance you need @snickers007 I know you expressed some security concerns with accessing your email on another network, but as mentioned there would be no security risk to using your email, and the same would still apply even if you are no longer on our network. We are always working to update our online servers to ensure it has both the highest level of security and functionality, so reset assured logging into your email will always be a secure and updated process from our end. 

 

@BruceW helped provide some really helpful information regarding the email app that is no longer supported and our security process. While that app is no longer available, you can still easily access your Comcast email by logging into the Xfinity Connect website. Let us know if this helps or if you have any other questions or concerns.

 

Thank you for the help on this @BruceW!

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Gold Problem Solver

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26.3K Messages

1 year ago

... Does the xfinity email app update itself automtically? 

There is no "Xfinity email app". There was one, but they discontinued it a while back. Now there's only webmail at connect.xfinity.com, and the POP, IMAP, and SMTP servers. Updates are applied to all of these from time to time. Each requires an encrypted communication channel between the servers and your phone/tablet/desktop/laptop, and so should be just as secure as when you were accessing them from Comcast's Internet service.

That said, it's a good idea to have some sort of anti-malware software running whenever you are accessing anything on the Internet.

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