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garyna
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Sunday, May 5th, 2024 4:44 PM

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Comcast email not pushing to outlook on mac

Hello - as of 2 days ago my Comcast email is not pushing new email to my outlook email client. The only way for me to receive new messages is to close and restart the mail client. My MS Outlook and Gmail accounts are NOT affected, just Comcast email. My environment is: Mac OS Sonoma 14.4.1 and MS Outlook for Mac is Version 16.84.2 (24042814) Forcing a manual "sync" doesn't work.

Help. This is really annoying. 

Thank you!

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Updated 

11 months ago

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Expert

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31.4K Messages

1 year ago

@garyna 

Hello - as of 2 days ago my Comcast email is not pushing new email to my outlook email client. The only way for me to receive new messages is to close and restart the mail client. My MS Outlook and Gmail accounts are NOT affected, just Comcast email. My environment is: Mac OS Sonoma 14.4.1 and MS Outlook for Mac is Version 16.84.2 (24042814) Forcing a manual "sync" doesn't work.

Help. This is really annoying. 

Thank you!

On the Connect website do you have third party client access checked? 

Third Party Client Reminder

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user_nwjr38

1 Message

11 months ago

I have the same exact issue. Taking forever to sync if at all.

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XfinityJohnG

Official Employee

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1.6K Messages

If you are still experiencing an issue with your email service @user_nwjr38. We can look further into that for you. Send us a direct message with the full name and complete address for your service. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 months ago

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