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coacher
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Wednesday, February 12th, 2025 1:17 AM

Comcast email issue - cannot respond/reply to emails through my comcast account - see below for error message

Error message when trying to respond to emails via my comcast email account.

"server imap-east.ge.xfinity.com was refused or timed out while attempting to connect."

Please help.

[Edited: "Personal Information"]

Jim [Edited: "Personal Information"]

Question

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Updated 

2 months ago

 • Edited

147

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MikeB39A

Problem Solver

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668 Messages

2 months ago

Try to log out of your email completely, then clear your browser cache/cookies/history for all time, and log back in. 

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XfinityJanelle

Official Employee

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1.5K Messages

2 months ago

Hi @coacher Thank you for reaching out on the Xfinity Community forums. Are you still seeing an issue with email after the concern has been resolved?

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coacher

New Poster

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15 Messages

@XfinityJanelle​ 

Thank you.  The email 'sent' problem seems to be working fine now.  Thank you for checking in.

My concern is another email requesting I log into Xfinity  re-long in for updates.

Is this SPAM for PHYishing?

See be low email.

__________________________________________________________________________________________________________________________________________
It's time to update your Xfinity account
 
Dear Mail user,
We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our customers, like you, while empowering them with transparency and controls over how and when their data is used.

in order to continue to access your Mailbox after February 17th, 2025, you will need to Confirm your acceptance of the Terms of Service.  
 
 

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2 months ago

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XfinityJanelle

Official Employee

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1.5K Messages

If you needed to update anything, when you log into the app it would prompt for that. Always look at the sender of the email and hover over any links to see where it is actually taking you to. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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