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davep2
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Tuesday, January 7th, 2025 6:47 PM

Comcast email attachments don’t download on iPhone iOS 18.2

I use the Mail app on iPhone to access my Comcast email. After upgrading to IOS 18.2, when I open an email with attachments, it takes several minutes to download the attachments even if small (under 1Mbyte).  It worked fine before IOS18. Internet connection is strong, and I have deleted and reinstalled my Comcast email account, but didn’t help.  Also have deleted and reinstalled Apple Mail app. 

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2 months ago

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XfinityThomasC

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3 months ago

Hello, @davep2 sorry the slow attachments are causing this inconvenience. Have any attempts returned an error message? Have you checked your phone's security settings? I found these possible causes online:

 

  • Ensure "Protect Mail Activity" is turned off in your Mail settings, as this feature can delay attachment loading. 
     
  • Check your account settings and ensure the correct IMAP settings are configured. 

Rebooting the phone itself may resolve this issue as well. 

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davep2

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I turned off “Protect My Email “ and restarted iPhone. This did not resolve the problem. When I open email with attachments, each attachments shows message “downloading “. Then it takes a few minutes to complete downloading the attachment. I checked WiFi speed and it is very good. Other email programs (Gmail, Outlook) download attachments instantaneously. 

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3 months ago

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XfinityJeniece

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Thanks for confirming those details and trying those troubleshooting steps. Have you tried forgetting your Wi-Fi Network and then reconnecting to your Wi-Fi? Also, are you noticing this issue when you are using your phone data or only when using Wi-Fi?

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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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davep2

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I have reset network, and speed test shows high capacity. Other apps work fine, including using Outlook to download same messages and email attachments.

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3 months ago

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XfinityJeniece

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3K Messages

 

davep2 Thanks for confirming those details! Are you having issues both on phone data and Wi-Fi?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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davep2

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Same problem with both Wi-Fi and mobile data.

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3 months ago

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avishomes

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3 months ago

same issue since the ios 18 updates.  I aslo use Gmail and no issue there with that account.  The attachements are just stuck downloading. Most never download at all.

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