Visitor
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1 Message
Comcast e mail not working on I phone
I have changed my PW 2 times now and it works on computer and browsers on I phone but not e mail app.
Visitor
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1 Message
I have changed my PW 2 times now and it works on computer and browsers on I phone but not e mail app.
XfinityAirelle
Official Employee
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3.4K Messages
1 month ago
Hi there. Since the new password works on the Xfinity Email website and on your computer, the email account itself is accessible. The iPhone Mail app may still be using the previous saved password, or third-party email access may not be enabled.
Please open Settings, select Apps, then Mail, Mail Accounts, and choose your Comcast email account. Update the password anywhere it appears for both incoming and outgoing mail. Next, sign in to Xfinity Email through Safari, open Settings, select Security, and confirm that Third Party Access Security is checked. Apple Mail requires that setting to connect.
If it still does not work, first confirm that your messages are visible through the Xfinity Email website. You can then remove the account from the iPhone and add it again using IMAP.
Please let us know the exact error shown in the Mail app and whether you are unable to receive messages, send messages, or both.
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