Comcast and Gmail

Since 12/9 comcast emails are not going to Gmail. It does not recognize the Comcast Password. I tried to delete the comcast email and re-add in gmail but still won't recognize password associated with the email address. I can get me emails on the Xfinity site only. How can i get this restored?

Responses

XfinityShawn

Official Employee

•

1.3K Messages

3 months ago

user_jgwa4m Can you check your settings for Gmail to see if it's not an issue there potentially?

2

0

U

user_jgwa4m

2 Messages

Can you clarify what I should be checking in setting? I hadnt changed anything, it just stopped.

Like

Reply

3 months ago

0

XfinityShawn

Official Employee

•

1.3K Messages

user_jgwa4m We can take a closer look on our end for you today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 months ago

0

U

user_m6ajyg

1 Message

3 months ago

I am having the same problem!

4

0

XfinityVianney

Official Employee

•

2K Messages

user_m6ajyg, Thank you for letting us know, and I'll be glad to help. Can I get more details about your situation? To clarify, your using Gmail to link and access your Xfinity emails?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 months ago

0

U

user_xfvh2d

1 Message

I'm having the same problem. Any solution yet. Gmail quit accepting comcast email and it will now not allow you to reinstall the gmail account. It will not accept the password not matter what I tried.

Like

Reply

2 months ago

0

XfinityFrank

Official Employee

•

1.2K Messages

Hi there, @user_xfvh2d! Are you able to log in to your Comcast email normally via our portal? While we have no information on this being a Comcast issue, we have had some customers needing to update their passwords that caused issues with third party linking.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

2 months ago

0

U

user_52ey9w

1 Message

@user_m6ajyg Me too! Finally have the time to resolve this.

Like

Reply

2 months ago

0

U

user_1yrr1l

1 Message

3 days ago

would like to make a payment

1

0

XfinityJeniece

Official Employee

•

2.9K Messages

Hey there, user_1yrr1l, thanks for reaching out through Xfinity Forums regarding your account and we appreciate you making that payment. Here is a link with the ways to make a payment on your account, https://www.xfinity.com/support/articles/pay-your-bill-echat. Let us know if you have any questions. We are happy to help!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

12 hours ago

0

Email

user_jgwa4m

Comcast and Gmail

Was this helpful?

XfinityShawn

user_jgwa4m

XfinityShawn

user_m6ajyg

XfinityVianney

user_xfvh2d

XfinityFrank

user_52ey9w

user_1yrr1l

XfinityJeniece

New to the Community?