Visitor
•
1 Message
Checking for validity of received email
Did Xfinity or Comcast send emails requesting customers to click a link accepting new terms and conditions? I received an email from an individual Comcast’s email address asking me to click on a link to accept new terms and conditions but it does not show up in my account info on the website it appears to be a phishing email
BruceW
Gold Problem Solver
•
26.9K Messages
1 month ago
Can't say for sure without knowing more, but "Update" emails that have any sort of "click here or lose your access" demand are almost always scams.
Do not click!
Check email that claims to be from Comcast/Xfinity with their Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for email sent to a Comcast.net address.
To report a scam email follow the instructions under the "How do I report phishing email sent to or from a Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
If you are wondering about "conversion to Yahoo" messages, legitimate ones look like the example in https://forums.xfinity.com/conversations/email/68e5cc7e19d01b57e46b0864?commentId=68e64c7119d01b57e46df868 and appear when you log in to https://connect.xfinity.com/.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
0
0
EG
Expert
•
114.7K Messages
1 month ago
Concern moved here to the E-mail help section.
0
0
XfinityRoberto
Official Employee
•
2.1K Messages
1 month ago
Hi there Thank you so much for reaching out to us. Now we do not send any emails with terms and conditions. We can always check the account for any changes that have been made.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
0
0