4 Messages
Checking Email - Xfinity Connect/Appsuite Loop
Seems to be a common issue, but it's hitting me now as well.
Try going directly to https://connect.xfinity.com/appsuite/ then logging in and it loops. Try logging in first, then checking email and it loops.
I've tried multiple computers each with multiple browsers in normal and private/incognito windows. Same result every single time.
It's obvious at this point that it's something beyond the normal steps. So just need some assistance.
Official Solution
XfinityFrank
Official Employee
•
1K Messages
1 year ago
We want to thank you for reaching out on the Community Forum for support with your email issue! There was a back end issue we needed to get addressed for this to be fixed. Never hesitate to create another public post for any of your future account and service needs!
- XfinityFrank
4
Again
Expert
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31K Messages
1 year ago
@user_c729f7
Log out of anything Comcast/Xfinity, clear your cache and cookies, close your browser, and start a new session.
3
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user_jkd8be
1 Message
1 year ago
Can I have email address for my complaint letter to xfinity!! Can not find it ! It's frustrating and upsetting, so called agents are looping around and saying different things! Misleading customers and lied too.
2
0
user_qzph3i
7 Messages
11 months ago
i am also having this issue
i need to change a password but i cant access the inbox due to the looping thing
0
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