U

Monday, September 18th, 2023 2:55 PM

Checking Email - Xfinity Connect/Appsuite Loop

Seems to be a common issue, but it's hitting me now as well. 

Try going directly to https://connect.xfinity.com/appsuite/ then logging in and it loops. Try logging in first, then checking email and it loops. 

I've tried multiple computers each with multiple browsers in normal and private/incognito windows.  Same result every single time. 

It's obvious at this point that it's something beyond the normal steps. So just need some assistance. 

Expert

 • 

29.7K Messages

13 days ago

@user_c729f7 

Seems to be a common issue, but it's hitting me now as well. 

Try going directly to https://connect.xfinity.com/appsuite/ then logging in and it loops. Try logging in first, then checking email and it loops. 

I've tried multiple computers each with multiple browsers in normal and private/incognito windows.  Same result every single time. 

It's obvious at this point that it's something beyond the normal steps. So just need some assistance. 

Log out of anything Comcast/Xfinity, clear your cache and cookies, close your browser, and start a new session.

forum icon

New to the Community?

Start Here