Hey user_ayyasp, thanks for reaching out to Xfinity Support on our forums. Are you getting that error when you try to sign in or when you try sending a message? Also, does it have an error code?
The part before @comcast.net is very specific. When you change that part you are basically creating a brand new email address.
You don't say where you changed your email address. Did you change it on an email client like Outlook or Thunderbird? Did you change it under your account at Comcast?
We are glad to hear that everything is back to normal! Should you need assistance with anything else in the future, please don't hesitate to make a new post here. Our entire community is available to ensure you get the help you need.
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XfinityNicolas
Official Employee
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1.1K Messages
7 months ago
Hey user_ayyasp, thanks for reaching out to Xfinity Support on our forums. Are you getting that error when you try to sign in or when you try sending a message? Also, does it have an error code?
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Again
Expert
•
31K Messages
7 months ago
@user_ayyasp
The part before @comcast.net is very specific. When you change that part you are basically creating a brand new email address.
You don't say where you changed your email address. Did you change it on an email client like Outlook or Thunderbird? Did you change it under your account at Comcast?
(edited)
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user_ayyasp
2 Messages
7 months ago
Seems like it fixed itself
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