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wwitkow
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1 Message

Tuesday, September 13th, 2022 12:40 AM

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Certificate Error Using Email

Why do I get this error while I am in email .  It also pops up when I hit compose.    The popup banner reads  ERROR  "the certificate for domain "imap-east.ge.xfinity.com" is untrusted.

Question

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Updated 

3 years ago

965

6

user_a2336c

Visitor

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2 Messages

3 years ago

Because it is a system wide problem affecting all customers.

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Annisquam

New Poster

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4 Messages

3 years ago

Is xfinity working to resolve this? When is it anticipated to be fixed?  I called comcast and could not reach technical help. If it's a system wide problem, why hasn't there been an announcement from comcast.?

5

CCJoshua1

Problem Solver

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567 Messages

@Annisquam I must agree with @user_a2336c and Xfinity Nicholas on this. We are aware of an email issue, and are working to resolve it. Did the error start today?

I no longer work for Comcast.

3 years ago

Annisquam

New Poster

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4 Messages

@XfinityJoshuaE​ This error began early this evening when I tried to reply to my emails of the day.

3 years ago

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CCMichelle

Problem Solver

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788 Messages

We’re aware some customers are having difficulty accessing their https://comca.st/3RXcJBV email through https://comca.st/3U3ytOi or are experiencing issues sending or receiving emails, including incoming mail going to the Spam folder. We appreciate your patience as we work to resolve this issue as quickly as possible.

I no longer work for Comcast.

3 years ago

rexbo

New Poster

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8 Messages

@XfinityJoshuaE​  The error has been dogging me all day here in Oregon. But the error is just a bit different: The certificate for domain 'imap-central.ge.xfinity.com' is not trusted. I think it's an expired Encryption Certificate that involves several servers, not an email issue.

3 years ago

0

XfinityJessicaA

Official Employee

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330 Messages

Hello @rexbo Thanks for all of the feedback. The email issue has been resolved. Are you still experiencing problems? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

XfinityNicolas

Official Employee

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1.1K Messages

3 years ago

Hey @wwitkow, thank you for reaching out to Xfinity Support on our Forums. @user_a2336c makes a good point and it could be related to the email issue going on. Typically, you'll receive that error if web browser or security program does not recognize the domain. Did you just start receiving that error today? Also, I moved this post to the correct email section.

 

 

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rexbo

New Poster

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8 Messages

@XfinityNicolas​ When I worked in IT years ago, our servers would kick out this message if we were late getting their Encryption Certificates renewed. Is anyone looking at this as an actual server issue, rather than an email issue?

OH - and the error I've been getting in Oregon is "The certificate for domain 'imap-central.ge.xfinity.com' is not trusted."

So, it probably is a block of Encryption Certificates that cover multiple servers that expired.

(edited)

3 years ago

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user_31c399

Visitor

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1 Message

3 years ago

I'm also getting this:

Error

The certificate for domain 'imap-east.ge.xfinity.com' is untrusted.
What to do?

1

XfinityLinda

Official Employee

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1.8K Messages

Hello, @user_31c399! Thank you for reaching out here in our community. The email issue has been resolved. Please let us know if you are still having issues with your email.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

rexbo

New Poster

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8 Messages

3 years ago

This issue has happened all day for me, in Oregon. Also, I believe that one of your servers has an expired encryption certificate. Has anyone at Xfinity actually got the server guys working on this, or is everyone starting from a place of 'it must be the customer's browser'?

ALSO - my email has been timing out when I try to refresh. None of my other websites are having this time-out issue.

(edited)

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user_bd2064

Contributor

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59 Messages

@rexbo​ It's a little tough repairing a Sever in the US from the Philippines.

The only US Employees are Sales, Billing & Home & Business Service People.

All the IT people are Contractors overseas. Don't expect anything to be done in a reasonable time.

It's been going on for the last 15hrs.

3 years ago

0

flatlander3

Problem Solver

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1.5K Messages

3 years ago

I'm showing the expire on the imap certificate for the authentication server (It's a Dovecot box) is 2029, so it's not that one.

Webmail may be messed up if something went down, another one spun up but has a different DNS entry than what the certificate says, or if a DNS change has not propagated everywhere yet (takes time).  You could also try clearing out your browser cache and cookies.  It works at my location.  That might not be true everywhere.

You could try xfinity.com directly and use the email Icon link.  Perhaps something else has changed and there's a new redirect as well.  You usually want to use the front door to get the latest web page changes (update local cache).  

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