Can't view attachments

I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view pdfs. I get an error message saying I have to download. This happens on every device that I read my emails on.

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Expert

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33K Messages

21 days ago

I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view pdfs. I get an error message saying I have to download. This happens on every device that I read my emails on.

It is a known issue and a ticket has been made. No ETA on a fix, however.

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XfinityBenny

Official Employee

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1.2K Messages

19 days ago

@user_ibxv5a Thanks for adding a post. How are you accessing your email account?

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user_ibxv5a

Visitor

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2 Messages

outlook and direct, same issue.

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15 days ago

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XfinityJeniece

Official Employee

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3.6K Messages

Thanks for confirming, @user_ibxv5a. This is a known issue as mentioned by our expert. Our engineering team is working to get this issue resolved. Currently, you should still be able to download the attachment to view it. I apologize for the inconvenience and we hope to have this resolved soon!

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13 days ago

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user_vt9bqm

Visitor

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1 Message

2 days ago

I have same problem and so does my Mom.

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XfinityMarcus

Official Employee

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1.9K Messages

user_vt9bqm thank you for using the Xfinity Community Forums page to reach out today. I am happy to assist you with your concerns accessing email attachments. Is this still an ongoing issue for you and your mother?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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60 minutes ago

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Email

user_ibxv5a

Can't view attachments

Again

XfinityBenny

user_ibxv5a

XfinityJeniece

user_vt9bqm

XfinityMarcus

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