Can't view attachments

I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view pdfs. I get an error message saying I have to download. This happens on every device that I read my emails on.

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Again

Expert

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33.3K Messages

3 months ago

I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view pdfs. I get an error message saying I have to download. This happens on every device that I read my emails on.

It is a known issue and a ticket has been made. No ETA on a fix, however.

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XfinityBenny

Official Employee

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1.3K Messages

3 months ago

@user_ibxv5a Thanks for adding a post. How are you accessing your email account?

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user_ibxv5a

Visitor

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2 Messages

outlook and direct, same issue.

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2 months ago

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XfinityJeniece

Official Employee

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3.7K Messages

Thanks for confirming, @user_ibxv5a. This is a known issue as mentioned by our expert. Our engineering team is working to get this issue resolved. Currently, you should still be able to download the attachment to view it. I apologize for the inconvenience and we hope to have this resolved soon!

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2 months ago

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user_vt9bqm

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1 Message

2 months ago

I have same problem and so does my Mom.

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XfinityMarcus

Official Employee

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2K Messages

user_vt9bqm thank you for using the Xfinity Community Forums page to reach out today. I am happy to assist you with your concerns accessing email attachments. Is this still an ongoing issue for you and your mother?

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2 months ago

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user_z4zgeo

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1 Message

1 month ago

I am having the same issue. I can't view attachments. I have to download them regardless of the device I'm using. How can I get this fixed?

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Again

Expert

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33.3K Messages

@user_z4zgeo

I am having the same issue. I can't view attachments. I have to download them regardless of the device I'm using. How can I get this fixed?

It's a known issue and so far no ETA on a fix.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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1 month ago

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XfinityBillie

Official Employee

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3.8K Messages

user_z4zgeo We appreciate your time in reaching out to us here on our Xfinity Forums. It looks like @Again was able to let you know that it is a known issue that we have a ticket for. I know it can be frustrating to have to download the attachments instead of being able to preview them. We appreciate your patience while our amazing engineers work on a fix.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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Email

user_ibxv5a

Can't view attachments

Again

XfinityBenny

user_ibxv5a

XfinityJeniece

user_vt9bqm

XfinityMarcus

user_z4zgeo

Again

XfinityBillie

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