Can't view attachments

I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.

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user_1e4b18

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4 Messages

3 months ago

I'm having the same problem. PDF or Word documents have been failing for months. Graphics files seem to be okay.

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XfinityDilary

Official Employee

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3K Messages

Thanks for your comment, user_1e4b18. Is this happening on a third-party email client or through our website?

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3 months ago

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cdicroce

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1 Message

3 months ago

Thought I was crazy but now I see so many people have the exact same issue. Just started a couple of months ago. Rebooted my computer, tried different browsers, nothing seems to help.

Has anyone received a fix for this issue?

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user_uv3crn

Visitor

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3 Messages

I have not heard anything about a fix yet. But it has to be in the works with so many people experiencing this.

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3 months ago

0

XfinityGabriel

Official Employee

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3K Messages

cdicroce, Hi there! Thanks for taking the time out of your day to reach out. As someone who depends on my emails to work correctly for my job, I can understand the importance of getting this fixed. We currently have our engineers working on a permanent solution at this time. We greatly appreciate you for your patience and apologize for the inconvenience this has caused. As a temporary workaround, are you able to download the attachments to view them?

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3 months ago

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XfinityThomasD

Official Employee

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1.6K Messages

Just checking in to follow up on this issue with you.

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2 months ago

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EagleBob47

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1 Message

2 months ago

I spent over an hour this morning with Xfinity. No help whatsoever. No problems using Outlook and Apple. I hate to change to another service as changing an email address is a chore but I don't see Xfinity doing anything any time soon.

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miatadea

New Poster

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12 Messages

Well xfinity is switching to yahoo mail so maybe it will be different?

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2 months ago

0

Again

Expert

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33.4K Messages

@EagleBob47

I spent over an hour this morning with Xfinity. No help whatsoever. No problems using Outlook and Apple. I hate to change to another service as changing an email address is a chore but I don't see Xfinity doing anything any time soon.

You will still maintain your @comcast.net email. You just won't log in on the xfinity connect website

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2 months ago

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XfinityDena

Official Employee

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4K Messages

@EagleBob47 Have you already migrated your email to Yahoo?

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2 months ago

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User_AMC01

Visitor

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3 Messages

2 months ago

I have a new Win 11 laptop that I am not able to "View" pdf files while using Firefox. It makes me download all of them in order to then open them.

My old Win 10 laptop is still able to "View" the pdf files while using Firefox without any issue.

The Google Chrome browser on my cell phone used to be able to "View" pdf files, but is now unable.

It seems like this must be a setting somewhere that needs to be tweaked, but I don't have a tech bone in my body to even begin looking to figure this out. My Google searches have left me more confused than anything.

It did, however, lead me to this thread.

Any solid answers yet?

Note: I never clear cache or history on my old laptop and "View" is working just fine. I've only had the new laptop for a week and "View" has not worked once. Clearing cache/history is not going to make a difference.

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Bnjvoris

Visitor

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18 Messages

It's strange that you were able to view attachments on your old laptop because this is a comcast issue, not a device issue. If you read through this thread, you will see that the device, browser or operating system does not matter. The problem started suddenly about 3 months ago and comcast is aware of it and working on it. I spoke with comcast tech support just this week over the Yahoo switch and was told that they are currently working on a solution. In the mean time, I use Outlook to view my attachments. If you are not sure how to do this, find a geek or teenager in your family or neighborhood to help.

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2 months ago

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User_AMC01

Visitor

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3 Messages

I wonder if it has to do with updated versions of browsers? (Xfinity: something to consider when looking into this issue)

Obviously, my new laptop has the newest version of Firefox, and my phone recently made me run an update on Chrome, but my old laptop is running an older version of Firefox. Not a significantly older version, but not the most updated version.

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2 months ago

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Marlene41

Contributor

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58 Messages

@User_AMC01 "very soon" is at least 4 months old. The fix I found was that when you try to open the attachment & get the "download" message - at the top right you will find an icon - 3 parallel lines - click that, & you can "print" it as a pdf file. You don't have to save it - you can just x it out. Hope that helps.

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1 month ago

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user_md1vcn

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1 Message

1 month ago

Is there an ETA for this fix?

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XfinityBenjaminM

Official Employee

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2.7K Messages

user_md1vcn Unfortunately, we don't have an Estimated Time to provide, but our team is aware and is still working on it.

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1 month ago

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philipj

Contributor

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52 Messages

1 month ago

I think Comcast is no longer supporting this with the migration to Yahoo mail. Not sure why they don't just say that? I am waiting to get my notice to switch.

3

XfinityAlex

Official Employee

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958 Messages

@philipj The platform is still fully supported. The resolution is coming, I don't have a firm ETA, other than "very soon".

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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user_k6qp49

Visitor

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2 Messages

This has been a problem for months. Doesn't seem to matter to Comcast. It has and will to its subscriber base.

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1 month ago

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Marlene41

Contributor

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58 Messages

@philipj I feel bad for the employees because all they know is "very soon." "Very soon" is now at least 4 months old. sigh.

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1 month ago

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BruceW

Gold Problem Solver

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27.1K Messages

1 hour ago

... All of a sudden I can no longer just view them. I get an error message saying I have to download. ...

This seems to be corrected for PDF documents. In fact, it may be working too well. "Connect" lets me view PDF attachments to emails even ones in the Spam folder. Is that wise?

Do you really want users to have quick-n-easy access to "fake invoice" scam PDFs??? Shouldn't there at least be a warning???

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miatadea

New Poster

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12 Messages

1 hour ago

It's working fine!!! Yay!

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Email

Bnjvoris

Can't view attachments

user_1e4b18

XfinityDilary

cdicroce

user_uv3crn

XfinityGabriel

XfinityThomasD

EagleBob47

miatadea

Again

XfinityDena

User_AMC01

Bnjvoris

User_AMC01

Marlene41

user_md1vcn

XfinityBenjaminM

philipj

XfinityAlex

user_k6qp49

Marlene41

BruceW

miatadea

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