Can't sign into email on Samsung phone

Does Xfinity monitor these forums? Is there a ticket open to get this issue resolved? Can someone from tech support please respond?

I have the same problem.  Like @Chameye, there is no field to enter my user name and password.  I tried the suggested solution and entered the password before the user name.  It didn't work.

I get the message,

"Couldn't verify account

The username or password is incorrect or POP3/IMAP access isn't turned on for this account.  Check your email account settings on the web, then try again."

Any suggestions from XfinityVictor, et al., would be greatly appreciated.

Me too! Still unsuccessful 

Good afternoon and happy Monday @user_xmchph, we hope you are having a wonderful start to your week. To confirm, are you also experiencing issues signing in to your email? If so, are you also on a Samsung device or have you tried any alternate devices? Our team is happy to help troubleshoot your email concerns. 

Can sign in on laptop, but not on Samsung phone.

Same issue here.  Very similar, my mother also had issues with her email syncing, and gets the same page.  Stupidly, I removed the email from my phone and attempted to re-add and now mine is broken as well.  

@XfinityKassie​ Hi Kassie, I have tried what Chameye suggested more than once, and unfortunately it will not accept the new password, yet I can log on easily on my laptop.  Your technical team needs to be aware and update the signon page for this.  We appreciate your help and prompt attention.  Thank you.

We have tried @charmeye's steps and NO they have not worked. Now receiving Couldn't verify account message saying username or password is incorrect or POP3/IMAP access isn't turned on for this account.

Please assist

I find it amusing that the technical team is using a customer's solution instead of solving the issue themselves. IMO that's typical customer service from Xfinity. There is no actual technical support, if you can't find a solution there is the Xfinity library which will keep you busy reading for hours without any solution. I'm pretty disgusted with Xfinity overall. The bottom line is their main objective. 

@garylocke01​ as someone who has worked in computer support, things like this are difficult to troubleshoot.  The problem appears to be mostly Samsung device related and may have been caused by their update. 

@Again​ Let'sGo is not clickable, nothing on the page is clickable besides header and footer links

Hi @Again ...  How do we get Xfinity to fix this?

I'm trying to access through Samsung email app. It's been working fine up until a few days ago. I'm able to access on the net but it's a pain! 

@user_KM3401​ 

Just curious, is this happening for both iPhone and Android users?  I personally (and my Mother as well) have Samsung Galaxy (android phones).  I was just wondering if iPhone users are also having this problem.

I think the problem is just with Samsung phones.  Apparently there was an update pushed that seemed to "break" the ability to log in for webmail.  Some people have been saying that they uninstalled the update and everything started working again.  Sorry, I can't tell you the name/number of the update.

@XfinityJamesC,

    Thank you for responding to us.  I did not have the Xfinity app installed prior to reading your response.  I downloaded it, signed in, and enabled two-step verification.  

    I attempted to add my email through the Samsung Email app, but I still encounter the same issues as the thread originator.  I get the page titled "Enter account information" it spins and spins, but I am never prompted via the xfinity app.

    My account IS configured properly, because when I attempted to sign-in to this forum, I received a two-factor authentication prompt on my phone which I needed to approve in order to post this reply.  

   I also tried manually going to the xfinity app as you suggested to approve this request when I attempted to sign in to my email on my phone, but I don't see any requests to approve.  

Can you provide more detailed instructions?  Or perhaps another solution?

Thanks!

@XfinityJamesC​ I have tried all of that multiple times with the exact same result.  I get that screen where you can't actually go anywhere.  I was pretty clear in my initial post everything I tried.  The authentication happens just fine if I sign into the email portal in Chrome, it just doesn't work for the Samsung email app.  I've installed a new app for her for now, but there's no reason the stock app should not work.

Screenshot of menu with no where to add password 

Screenshot of menu same as before

@lalalinda77​ 

And the Let's Go isn't clickable.  ☹

Did your phone recently have an update?

I received email from xfinity which was legitimate to change my password,  after I did, I needed to login to samsung email and then get the menu without area to enter email and password

When do you plan to update the menu so it is correct?

Hi @user_lyjrmg Thank you for reaching out on the Xfinity Community Forums. Have you signed in to your email on Xfinity.com? If you have not please do so and watch for any pop-ups that might prompt you to change something. Also, I would recommend making sure you have third party access turned on while on the website. If you need assistance with that please check out Turn your access to third-party email programs on or off in Xfinity Email

@iloveopera​ 

I changed my passwords and now stuck in this same loop!  Any advice? I tried entering password first.  No dice!

Delete your cookies for xfinity.com.  Close your browser.  Start a new session with your browser.  Accept all cookies and then log in.

I followed the advice of another.  From my laptop, I signed into Xfinity (Comcast) email.  Once logged in, I clicked on the gear icon (upper right).  I selected "Settings" and then selected "Security."  Then, I allowed 3rd Party Apps to have access.

Once I did that, I was able to sign on for my email on my Samsung Android phone.

I hope that helps.

Hello, @user_81ac38. Please visit this link to see how to set up your account https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email.

I followed the advice of another.  From my laptop, I signed into Xfinity (Comcast) email.  Once logged in, I clicked on the gear icon (upper right).  I selected "Settings" and then selected "Security."  Then, I allowed 3rd Party Apps to have access.

Once I did that, I was able to sign on for my email on my Samsung Android phone.

I hope that helps.