How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account?
Hey @user_c5yyq0 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your email. Our community member and expert have asked and provided some help information. Are you still seeing an issue with your email?
Latoque
Expert
•
30K Messages
27 days ago
@user_c5yyq0
How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account?
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Again
Expert
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34.8K Messages
27 days ago
@user_c5yyq0
If you're a new customer you won't have a @comcast.net email account.
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XfinityJanelle
Official Employee
•
2.4K Messages
25 days ago
Hey @user_c5yyq0 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your email. Our community member and expert have asked and provided some help information. Are you still seeing an issue with your email?
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