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user_c4zoz7
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Friday, May 31st, 2024 7:43 PM

Can’t send emails

Can’t send emails.  Received this message… “(451 -451 4.2.0 D7EysnC7GOeAeD7Ezsvgc8 policy violation, try again later (DFTD)”

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Updated 

24 days ago

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Latoque

Expert

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29.6K Messages

4 months ago

How are you trying to send the email?  Are you using only the Xfinity webmail UI and a browser?  Or a desktop client?  An email app on a smartphone?

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samoore2209

Visitor

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2 Messages

xfinity through any browser.  Have tried on Android and PC using firefox.

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3 months ago

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XfinityVianney

Official Employee

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1.7K Messages

4 months ago

Hi @user_c4zoz7,

Thank you for creating a new post for help. I wanted to follow up on @Latoque's questions. Please provide more details when you have a chance. We'll be glad to help. 

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Moore513

Visitor

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2 Messages

4 months ago

I am facing the same issue. Please help me also.

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user_b1ab98

Visitor

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2 Messages

I am using my desk top computer with an xfinity account.

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2 months ago

0

user_ebl5zl

2 Messages

4 months ago

I also send a group of 90 emails twice and the third time I got the policy violation message. I am using Apple Mail on an iMac. 

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XfinityVianney

Official Employee

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1.7K Messages

 

user_ebl5zl Thank you for reaching out. Do you get the exact same error message or code as well? Do you have any issues if you use the Xfinity website directly instead of the Apple mail?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_qmth5m

3 Messages

This happened again today. I break my emails into groups of about 75 addresses. After I sent 2 emails, I got the violation notice. I waited an hour and then I was able to send the third email. 

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3 months ago

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user_ebl5zl

2 Messages

@XfinityVianney​ 

Same for me. I sent two groups of 90 and then got the same error message. I can't use the Xfinity website to send my group mail, since I don't have the groups in my contacts there. This problem just started about a month ago.

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3 months ago

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XfinityShawn

Official Employee

 • 

921 Messages

 

user_ebl5zl Our team can further help you on our end. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_b1ab98

Visitor

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2 Messages

2 months ago

I sent one group email to 90 addressees and it went out.  I tried a second to 22 addressees and received this notice:

(451 - 451 4.2.0 bhBVsmkrvxKkQbhBVsX5jC policy violation, try again later (DFTD).   What is going on?   I can't even send to one addressee.

Don [Edited: "Personal Information"]

(edited)

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XfinityEva

Official Employee

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1.3K Messages

Thank you for that information. Please see the limits here: https://www.xfinity.com/support/articles/limitations-on-sending-email

 

You can also send us a direct message with your full name and service address to get started. 

 

To send a direct message: 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_l9klok

1 Message

1 month ago

NOT HELPFUL AT ALL ! !   I want to send to 6 different groups and none are bigger than 90 people and I keep getting that policy violation notice.  For what I pay each month I should be able to send out this once a month to my community.  Can someone let me know how this can be fixed       [Edited: "Personal Information"]

(edited)

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XfinityJeniece

Official Employee

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2.3K Messages

Hey there, user_l9klok, thanks for reaching out through Xfinity Forums regarding your email concerns. I know how important it is to be able to send emails to your community! Here is a link with our email limitations, https://www.xfinity.com/support/articles/limitations-on-sending-email. Let us know if this helps or what additional questions you have! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

ComGuy

1 Message

24 days ago

I was forced to change my password. Then I had to change the password in in mail settings on my iPad. Fine. Except now I can only receive messages. I’ve retyped the new password several times in the smtp server password field, but it wont work. I can log in to xfinity so I know I’m using the correct new password. please help!

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