bammo's profile

Contributor

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37 Messages

Thursday, December 19th, 2024 11:32 PM

Can’t send email from client app from my home, non-Xfinity WiFi.

I’ve been unable to send emails from Outlook 2024 on Windows, or Apple’s mail app on my iPhone or iPad this afternoon, from my (non-Xfinity) home WiFi network.  I can send emails from my iPhone with the WiFi turned off.

i’ve had problems in the past with Xfinity cutting off my receiving emails in my home network, and sometimes with sending or receiving.  This is the first time it has been just sending.  Each time, there was apparently some kind of software flaw on xfinity’s end.  Is that happening again?

6 hours later.

The problem mysteriously ended.  🤷🏼‍♂️

Contributor

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37 Messages

2 months ago

18 hours later.  Can’t send from Outlook for Windows or iPhone mail clients again. 
Outlook 2024 reports:  

“Sending reported error (0x800CCC0F):  The connection to the server was interrupted. If this problem continues, contact your service administrator or internet service provider (ISP).”

Official Employee

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2.7K Messages

2 months ago

Hey there, bammo, thanks for reaching out through Xfinity Forums regarding your email account. I know how important it is to have your email up and working as I rely on my email for all my important messages. You have reached the right place to troubleshoot. Have you noticed any changes or are you still getting the same error?

 

 

Contributor

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37 Messages

@XfinityJeniece​ 

it’s working again today, thanks..  I have no idea why it’s been in and out?

Official Employee

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2.7K Messages

Happy to hear that it is working properly for you now. Let us know if you have any additional issues! We are always happy to help! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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37 Messages

@XfinityJeniece​ 

it’s randomly not sending again.  Any explanations?

Official Employee

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974 Messages

 

bammo Thank you for getting back to us, is the email working via our app or online? Is the issue only with the third party?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

 • 

37 Messages

It always sends fine from the Xfinity website.  It will send for iPhone if not connected to WiFi.  It won’t send, intermittently, for hours or longer, from my home non-Xfinity WiFi, on either iPhone or Outlook 2024 on Windows 11 laptop.  Everything is working again now.  

I still have Xfinity cable and voice service, but not home internet.  I’ve been through this before with receiving only, or receiving and sending, but now it’s just sending.  It’s always been an Xfinity problem, and not my internet provider.

(edited)

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