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user_g16x45
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2 Messages

Monday, July 27th, 2026 4:20 AM

can't remove 2fa

I am a former customer maintaining my email-only account. I am currently unable to remove the 2FA  because when I attempt to sign in, it says 'You don't have an Xfinity account.'  I can still access the email, but not the account area where I can disable 2FA. 

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5 hours ago

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XfinityVianney

Official Employee

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2.8K Messages

14 hours ago

 

user_g16x45, thank you for reaching out and creating a new post. I see you want to remove the two-factor authentication you previously had set up. Were you having trouble with this feature, or was this something you no longer wanted? 

 

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user_g16x45

Visitor

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2 Messages

I no longer want it.

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14 hours ago

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XfinityJeff

Official Employee

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1.1K Messages

When you go into the Xfinity app and select account settings @user_g16x45, is that when you are getting the message that you don't have an Xfinity account?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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9 hours ago

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EG

Expert

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119.6K Messages

5 hours ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section. 

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