Visitor
•
4 Messages
Can't receive gmails
I have two friends with gmail accounts. When they send me messages to my comcast.net address using their gmail accounts, I never receive the messages. I have other friends with gmail accounts who have no problem emailing my comcast account.
CCGina
Official Employee
•
800 Messages
3 years ago
Hi @bobbo69, sorry to hear the Gmail from those two friends aren't getting to you! How do you check your email? Do you open it through a browser, or do you use a third party client like Outlook, or Apple Mail?
It's also never a bad idea with email sending or receiving issues to check the protocols that are set up, and see if they are POP or IMAP.
0
0
bobbo69
Visitor
•
4 Messages
3 years ago
Thanks for looking into this problem.
I use an iMac. I open my emails in Outlook for Mac. My Comcast is POP.
The emails do not appear when I try to view them on Xfinity in my Safari browser.
I have no problem receiving emails from these two friends when sent to my Gmail account, opening them in Outlook for Mac.
1
0
XfinityCSAEmail
Official Employee
•
1K Messages
3 years ago
Good afternoon,
Checking our server logs - our server is delivering the emails from gmail to your inbox and it appears something is moving them to spam after delivery by our servers. You may want to review any spam filtering settings on any email clients you may have accessing and managing your emails.
0
0