1 Message

Wednesday, March 5th, 2025

Closed

Can't login to email.

I can't login to my email to delete old emails.  I think my email is full.  I am not receiving any email.

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Official Employee

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3.4K Messages

7 months ago

Hey there, user_zlhmhc, thanks for reaching out through Xfinity Forums regarding your email account. We want to ensure your email is working for you. Are you getting an error message when you attempt to log in? What device are you using to access your email?

 

Expert

 • 

113.3K Messages

7 months ago

Concern moved here to the E-mail help section.

Visitor

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1 Message

cant log into my account

says my password is incorrect more than 3 times.

clicked forgot password keeps saying call your 1 800 number

cant get a human tgere. resetting password in your app or website no use. chat no use. i need help

Official Employee

 • 

2.1K Messages

@user_yjhvvr Thank you for connecting with us about your log in concerns. We're happy to assist. Please post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

1 month ago

I can't login to email. It sends me to search page but not email long in page. I seem to be in an account with my name and email address but nowhere can I click on email. What's up?

Official Employee

 • 

2K Messages

Hello there user_2b6930! Are you still experiencing issues with your email? Are you signing in with your primary account holder information? 

 

Here's the two ways to sign in to your email: 

 

Sign in to your Xfinity Email using the Xfinity app

  1. Sign in to the Xfinity app.
  2. Approve the sign-in attempt via push notification, facial recognition, one-touch fingerprint ID, or a traditional verification code.
  3. Select Check email.

Sign in to your Xfinity Email on connect.xfinity.com

  1. Visit connect.xfinity.com.
  2. Enter your Xfinity ID and click Let's go.
  3. Enter your password and click Sign In.
  4. Approve the sign-in attempt via push notification, facial recognition, one-touch fingerprint ID, or a traditional verification code.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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