Can't login to a 2nd email account

@Latoque​ 

Hi, 

I tried that but didn't worked. I am using eMClient Pro 9. 

Unfortunately the problem is over the browser too, I mean the Comcast Email account site and I can't passes it.

@XfinityJennifer​ 

Sorry, but it doesn't help! 

My primary account works just fine with eMClient and comcast webmail. 

But I can't sign in to the secondary account on webmail or eMClient, it keep giving the error mentioned on my first post. 

If I try to reset password it goes around to the same problem.

@user_52e87c, Let's take a closer look at your account. Please send us a DM with your name and complete address. 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Feel free to let me know if you have any questions.

The problem was resolved with the intervention of Security and Billing department.

Thank you!