user_52e87c's profile



3 Messages

Friday, May 26th, 2023 7:50 PM

Can't login to a 2nd email account

When logged to my primary account the second one has an exclamation mark on it and then a popup message shows:


The provided login data to access mail server seem to be wrong. Please correct them.
But everything is correct, it has the same settings as the primary account.
This problem has been going for several days and I couldn't find a solution.



29.3K Messages

11 hours ago

What client are you using?  Try deleting the account from it, then re-create it from scratch.



3 Messages



I tried that but didn't worked. I am using eMClient Pro 9. 

Unfortunately the problem is over the browser too, I mean the Comcast Email account site and I can't passes it.

Official Employee


685 Messages

6 hours ago

Hello @user_52e87c! This link might help. 



3 Messages


Sorry, but it doesn't help! 

My primary account works just fine with eMClient and comcast webmail. 

But I can't sign in to the secondary account on webmail or eMClient, it keep giving the error mentioned on my first post. 

If I try to reset password it goes around to the same problem.

Official Employee


331 Messages

@user_52e87c, Let's take a closer look at your account. Please send us a DM with your name and complete address. 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Feel free to let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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