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user_dx19g5
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Thursday, December 18th, 2025 9:00 PM

cant log in to email

I cannot log into my comcast email account. i cant sent or receive emails. I need help immediately

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11 days ago

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Again

Expert

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34K Messages

4 months ago

@user_dx19g5 

I cannot log into my comcast email account. i cant sent or receive emails. I need help immediately

How are you accessing your email?  Are you trying to log in to webmail or using a third party email app?  Error messages?  What are they?

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XfinityBrianH

Official Employee

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2.2K Messages

4 months ago

 

user_dx19g5 Thank you for reaching out to let us know about the issue you are experiencing with your Xfinity email! Can you please tell me the error message you are seeing when attempting to log into your Xfinity email?

 

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user_s19s44

Visitor

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1 Message

1 month ago

I am in the same position today.  I can't login to my comcast email.

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Again

Expert

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34K Messages

@user_s19s44​

I am in the same position today.  I can't login to my comcast email.

Can you give us more detail about the problem you're having logging in to your email?  Details help us understand the problem you're having.  Webmail?  A third party email app?  Error messages?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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1 month ago

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XfinityJustinC

Official Employee

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2.2K Messages

@user_s19s44​ thank you for reaching out over Xfinity Forums, and wanted to see if you're still experiencing email log in issues. If you're still not able to log in, the questions that our great Forum expert @Again asked would be helpful to answer. Please follow up at your convenience if you need further assistance. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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jaf_dye

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3 Messages

13 days ago

I need help logging in to my e-mail account. Can you help me??????

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jaf_dye

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3 Messages

How can I get to my email account???????

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13 days ago

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jaf_dye

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3 Messages

13 days ago

How can I get to my email account????  I am having issues.

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Again

Expert

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34K Messages

@jaf_dye​

How can I get to my email account????  I am having issues.

https://connect.xfinity.com/appsuite  <----- try here.  If this doesn't work, post back in this thread.
Just an FYI, if you are a new Comcast/Xfinity customer, you won't have an email address with Comcast; they stopped issuing them in June 2025.  All you will have is an Xfinity ID.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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13 days ago

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XfinityCliff

Official Employee

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175 Messages

Hello @jaf_dye and thank you for posting to our Xfinity Community Forums.  (Thank you also to @Again for your helpful tips!)

You have stated that you cannot access your email account.  Can you please tell us what program, app, or website you are trying to use that is not letting you access your email? 

Without an understanding of what is causing your issue, it makes it very difficult to diagnose it and give you valuable feedback on how to resolve it. 

If you are trying to access a comcast.net email address, you would need to go to https://connect.xfinity.com, sign in with your Xfinity ID then click the Email Icon in the top-right corner. 

If you do not remember your password, and need to reset it, you may go to https://xfinity.com/password to reset your password. 

If you are using a third party app such as Outlook or Thunderbird or Bluemail and are having difficulties with the programs themselves, please reach out to the program authors for assistance. 

Please provide us additional details, but do refrain from posting personal information for the protection of your own privacy.  We would be happy to continue to assist. 😀 💯

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

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