Can’t load Xfinity email

@ravenwacher 

I can login, but when the page load, it just displays a toast with a generic “oops, there was a problem, try again later” message. Been doing this since I changed my username over the weekend. The stupid “assistant” chat is worthless, and when I finally did get it to connect me to an agent for assistance, they spent the whole time trying to upsell me to a new internet plan and didn’t address the actual issue. Why the heck there can’t just be a simple “open a support request” link is beyond me (not really, if contacting support were easy, then who’d get the chance to try to sell me services I’ve don’t need - hence why I don’t already have them).

anyway, can anyone give me any ideas on what I need to do to get someone to actually look at this issue for me.

Are you logging in with this new username?  After you changed usernames, did you sign out, then delete your cookies and cache and close your browser?  And then start a new browsing session?

Hi there @ravenwacher! Thank you so much for taking the time tor each out to Xfinity Support!  We are so glad to hear from you and want to help in any way that we can to ensure you are having the best experience with your service.  No worries!  You have reached out to the right team to get things squared away.  Please feel free to shoot us a private message with your details so that we can get started. 

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it