Visitor

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1 Message

Friday, March 6th, 2026 3:04 PM

Can't Get Into My Email [Edited]

Somehow I can't get into my email

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Visitor

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2 Messages

20 hours ago

Why all of a sudden I can't log on yomy email

Official Employee

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2.8K Messages

user_0pora2 Hi there! Thanks for using our Forums and for letting us know about your email issues. What type of device are you using to access the email? We are here to help and walk through this together. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Expert

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33.7K Messages

12 hours ago

@user_0pora2 @user_2jp30u 

We need more information in order to help you.

How are you trying to access your email? using webmail or a third party email app?  What happens when you try to sign in?  Are you getting any error messages? and if so, what are they?

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