Contributor
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35 Messages
Can't create a new email address
I've created a new Viewer user account, but sending an email to [Edited: "Personal Information"] gives an error of "recipient mailbox unallocated". I notice that my other 2 users have an "Xfinity ID" when I view their details, but the newly created one doesn't. Is there a time delay? Can someone assist? TIA
user_JosephC
Problem Solver
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369 Messages
4 years ago
Hello and Happy Sunday, GalleryGirl! I hope you’re having a great week so far and almost ready for the weekend! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!
Going forward, I'm sorry to hear about the issues involving your new user ID as I know situations like this can be frustrating to say the least! We'd like to take a closer look from the backend and see what options we have to help!
To get the ball rolling on this process, please send us a private chat message by selecting the “chat” icon on the top right side of our page and then using our singular Xfinity Support handle (not an agent name) to get started. Once you have started a chat message, please provide your name and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!
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BruceW
Gold Problem Solver
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26.5K Messages
4 years ago
To send a private message to Xfinity Support from any Forum page:
(edited)
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user_517f1d
Visitor
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1 Message
4 years ago
I am having the same issue. Please make this solution public as I am sure there are more like us wondering what's going on and how to solve this issue.
Thank you!
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