Visitor
•
8 Messages
Can't connect to smtp server.
Kept getting send fail on a message in Apple Mail on my MacBook. When I run Apple's Mail Connection Doctor and I get "Could not connect to this SMTP server." I tried deleting the account and reinstalling it. I tried restarting the computer. Same result.
I am able to send messages from my phone and from web mail.
Understand this can be a difficult problem to diagnose and fix.
Help appreciated.
NoGoodNamesLeft4Me
Contributor
•
72 Messages
2 years ago
The first thing to do is to open the settings on your phone and the Apple Mail app on your MacBook and ensure they are the same. Especially check the outgoing port number and incoming port number (which will typically be different). Your phone must have the correct values, so stick with those. Web-based mail often bypasses those and uses straight SSL connections from the browser. See https://support.apple.com/guide/mail/change-server-settings-cpmlprefacctadv/mac and https://support.apple.com/guide/mail/change-outgoing-server-settings-cpmlprefsmtpserver/mac. Almost all mail servers will require you to connect with TLS/SSL, so expect to enable that. I wish I could give you real examples, but I haven't used a Mac in years.
1
0
XfinityJorge
Official Employee
•
2.1K Messages
2 years ago
Hello there @eric_w0932 thank you so much for contacting our Xfinity Support Team over our Forums. We are sorry to hear that you are experiencing some issues with your email service and we are happy to see how we can help. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
0
0