Can't add mail account in Xfinity Connect
My husband and I have a joint email account [primary account], but I also have a separate comcast.net mail account that I use for personal emails. Until yesterday, I was able to monitor both at one time when logged in - I had used the "Add mail account" button to put both in the same nav list. But yesterday, I suddenly received an error message that the authentication wasn't working on the added mail account. I don't know why the system bumped the added account off when it has been working fine for over a year. It's not like it's an external email address, so turning off third-party access shouldn't affect it, right?
Anyway, I couldn't clear the error, so I deleted the added mail account (my personal account) from the list and tried to reinstall it but couldn't. The program gives me the following error message: "The provided password for the email address *****@comcast.net is incorrect."
But the password is not incorrect. If I log off the joint account, I can log in just fine on my personal account - but then I can't see the joint account and I get the same message if I try to add it. And there is no option to manually add another account (I looked up how to do that, but it doesn't give me a manual option.)
I found another forum questions discussing this problem, but that one had to do with limitations on the app version. I am not on the app. I am on the desktop, and I have manager-level permissions (so it shouldn't be a permissions issue, right?). I have tried adding my personal mail account when logged into the joint account and it didn't work. I tried adding the joint account when logged into my personal account, and it didn't work. How do I fix this?