@user_1k5zsc Hello, Thanks for reaching out. Can you provide us with more details as to what's going on so we can assist. Are these notes on your account, email or personal devices?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I'm having the same issue. My phone and iPad stopped fetching mail as soon as I updated to iOS/iPadOS 17. Now, my MacBook is having the same issue and that hasn't been updated yet. Any ideas what's going on?
I just upgraded to ios17 as well. No email now on our 2 ipads. However we are getting the emails on the desktop. I checked the 3rd party box on the desktop but cannot find where to see that on the ipad. Any suggestions?
@tjrachke The 3rd party setting is just on the Xfinity site, not on your devices. I had to reset my Xfinity password to get everything to work. Seems like that forces everything to resync.
I am having the same issue. I confirmed the 3rd party box is checked. I kept getting an error saying it couldn't sync. I deleted the account, thinking a re-install may fix it, but now I can't add the email account at all. I enter everything and when I click DONE, it says 'Comcast is currently unavailable.' But I can access my email account through the web browser. Please help.
Thanks for commenting, @user_ehbyfp. Did you try resetting the password as well? That seems to have helped other users with this issue.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_onjg4i thank you for letting us know. Glad to hear you can still access your email via our website, and I am sure our backend office is working on an update to provide a stable connection. Let us know if you are still having trouble; we are always happy to help.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am getting this exact problem after resetting the password using a web browser and setting up the account on my iphone. IOS upgrade to 17.2.1 last night. No vpn and web browser works fine. Seeing in other forums that this is a consistent problem for over a month and it also impacts Outlook. Clearly a Comcast problem and appears to be related to your data breach. The affected email address is [Edited: "Personal Information"].
@user_i2swuz I sent you a private DM a moment ago. Can you reply to it when you get a chance?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
My phone updated to iOS 17, and my phone quit fetching the Comcast mail on my phone. I went on to my Mac and Comcast says it’s unavailable. Please help!
Greetings, @user_qxndna! I'm sorry to hear you are having the same issue after updating to iOS 17. Have you already tried enabling the security checkbox and changing your password, as mentioned above, to see if that made any difference?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello, I am new to this thread but am having the same connectivity issue after upgrading to iOS 17.2. I have tried to find the security checkbox on the Xfinity web site, but I happen to be BLIND and my screen reader cannot find the e-mail security tab once I log into the web site.
Update: Problem solved with help of Xfinity Security support. Turns out that there was a discrepancy among passwords on some of my devices vs. main Xfinity login password. They helped me insure the 3rd-party security checbox was enabled, and then walked me through creating a new password on main Xfinity account and re-syncing with my devices. All is well now.
That's great @pdevasto I'm glad our Security team was able to work with you to fix the issue. Thanks for the update!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDaveL
Official Employee
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194 Messages
2 years ago
@user_1cae48
I sent you a private DM a moment ago. Can you reply to it when you get a chance?
3
MpPierce66
Not applicable
•
3 Messages
2 years ago
I'm having the same issue. My phone and iPad stopped fetching mail as soon as I updated to iOS/iPadOS 17. Now, my MacBook is having the same issue and that hasn't been updated yet. Any ideas what's going on?
3
tjrachke
Visitor
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1 Message
2 years ago
I just upgraded to ios17 as well. No email now on our 2 ipads. However we are getting the emails on the desktop. I checked the 3rd party box on the desktop but cannot find where to see that on the ipad. Any suggestions?
1
0
user_ehbyfp
1 Message
1 year ago
I am having the same issue. I confirmed the 3rd party box is checked. I kept getting an error saying it couldn't sync. I deleted the account, thinking a re-install may fix it, but now I can't add the email account at all. I enter everything and when I click DONE, it says 'Comcast is currently unavailable.' But I can access my email account through the web browser. Please help.
1
0
user_onjg4i
1 Message
1 year ago
I’ve updated iOS, changed xfinity password, no VPN, can access Comcast email via xfinity.com. I’m at a loss. Calling xfinity was not helpful.
thanks in advance for any assistance.
1
0
user_i2swuz
1 Message
1 year ago
I am getting this exact problem after resetting the password using a web browser and setting up the account on my iphone. IOS upgrade to 17.2.1 last night. No vpn and web browser works fine. Seeing in other forums that this is a consistent problem for over a month and it also impacts Outlook. Clearly a Comcast problem and appears to be related to your data breach. The affected email address is [Edited: "Personal Information"].
(edited)
1
0
user_qxndna
1 Message
1 year ago
My phone updated to iOS 17, and my phone quit fetching the Comcast mail on my phone. I went on to my Mac and Comcast says it’s unavailable. Please help!
1
0
pdevasto
Visitor
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9 Messages
1 year ago
Hello, I am new to this thread but am having the same connectivity issue after upgrading to iOS 17.2. I have tried to find the security checkbox on the Xfinity web site, but I happen to be BLIND and my screen reader cannot find the e-mail security tab once I log into the web site.
0
0
pdevasto
Visitor
•
9 Messages
1 year ago
Update: Problem solved with help of Xfinity Security support. Turns out that there was a discrepancy among passwords on some of my devices vs. main Xfinity login password. They helped me insure the 3rd-party security checbox was enabled, and then walked me through creating a new password on main Xfinity account and re-syncing with my devices. All is well now.
1
0