4 Messages
can't access email
Several days ago I was no longer able to access my email on any of my devices, nor have I been able to access it through the Xfinity website. I am stuck in an endless loop trying to log-in to my email, however I am able to access everything else in my account both online and through the app. I've attempted several password resets, cleared cache and cookies, rebooted my devices and still am stuck in the loop.
XfinityDemitrius
Official Employee
•
1.3K Messages
27 days ago
Hey @user_4xc7y4, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Email service. I would be more than happy to offer my assistance looking into this further for you.
Are you able to successfully access your Xfinity account details through the Xfinity App and web portal using the same Xfinity ID? When attempting to access your Xfinity Email service, are you able to successfully log in online or do you receive an error code/message? Do you receive a message that your inbox is loading?
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