U

Sunday, September 15th, 2024 4:04 PM

can't access email

Several days ago I was no longer able to access my email on any of my devices, nor have I been able to access it through the Xfinity website.  I am stuck in an endless loop trying to log-in to my email, however I am able to access everything else in my account both online and through the app.  I've attempted several password resets, cleared cache and cookies, rebooted my devices and still am stuck in the loop.  

Official Employee

 • 

1.3K Messages

27 days ago

Hey @user_4xc7y4, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Email service. I would be more than happy to offer my assistance looking into this further for you.

 

Are you able to successfully access your Xfinity account details through the Xfinity App and web portal using the same Xfinity ID? When attempting to access your Xfinity Email service, are you able to successfully log in online or do you receive an error code/message? Do you receive a message that your inbox is loading? 

4 Messages

It's strange, as I am able to log-in to the app and the website using my ID/password.  However, when I attempt to access email only, it loops and occasionally says my inbox is loading.  As a result, none of my devices receive email.  It almost looks like my password across those devices aren't recognized.

Official Employee

 • 

1.3K Messages

Could you please visit our Xfinity Email web portal by Clicking Here. When you sign in, does the Xfinity Email Inbox load? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

It does NOT load.  It loops from a blank page to a sign-in dialogue box.

4 Messages

When I stop the loop and attempt to re-enter my log-in information I receive the following message "A required service is temporarily unavailable. Please try again later. (SRV-0001)"

Official Employee

 • 

1.4K Messages

Thanks for taking the time to work with me today @user_4xc7y4,. 

 

I'd like to check into this further for you. 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

  

 

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here