kjgpt83's profile

Frequent Visitor

 • 

8 Messages

Friday, November 8th, 2024 11:08 PM

Can’t access Apple email says Comcast is offline

can access email through xfinity website but not apple mail though I can send email

comcast is “offline”

very frustrating

did all the suggested things like changing port to 995 etc

Official Employee

 • 

2.1K Messages

14 days ago

 

kjgpt83 I understand how that can be frustrating. Is there an error popping up of any sort? 

 

Frequent Visitor

 • 

8 Messages

No there is no error message

Official Employee

 • 

2.1K Messages

 

kjgpt83 Thanks for letting us know. We would recommend removing the Xfinity account from the apple mail client and then re-add it.  You can find instructions to do so here: https://support.apple.com/guide/mail/add-email-accounts-mail35803/mac

 

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