New Poster
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5 Messages
cannot view new emails
I have not received a new email since October 23. But next to inbox is the number 154, indicating there should be 154 new emails.
I've tried this on multiple computers and my phone, same thing. I have googled and searched FAQ's and help and I cannot find anything to help.
Something happened in October, either in my settings or my account. But how do I check this? What happened?
pioneerwoman
Visitor
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2 Messages
4 years ago
I just had this same email issue started last night. I called Technical Support who said there was a glitch and it would be fixed in two hours, well three hours later it is still not downloaded to view the messages or read. I will be contacting Customer Support and asking for credit since money talks and seems to get action.
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dnagerdan
Visitor
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2 Messages
4 years ago
I've been running into this for a few days, i thought it was my phone (comcast email linked to my google mail app), but i've tried everything. Hopefully it will get fixed on xfinity's end.
emails come through on my phone just fine, i noticed emails show up as read on my xfinity email through the website only when i open them on my phone. strange.
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user_5fa0cf
Visitor
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1 Message
4 years ago
Same thing happened to me. Technical
support said 24 hours they would phone me. Nothing so far
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dnagerdan
Visitor
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2 Messages
4 years ago
but my spam emails come though just fine. lol
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XfinityArmand
Official Employee
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2.1K Messages
4 years ago
Hello there @theadamcheks! Thanks so much for taking the time to reach out to Xfinity here on our Community Forum. We are so glad to hear from you and ready to assist in any way that we can to get this resolved. No worries! You have reached out to the right team and we are going to get you squared away. Can you please shoot us a private message with your full name and complete service address? That way we can access your account to take a look.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://comca.st/3CWZJVX
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityGabrielS
Official Employee
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135 Messages
4 years ago
All please check how your messages are sorted. I noticed most of you have the sort order set to unread but ascending. Meaning it will put new messages at the bottom of the list, not at the top of your view.
Since several people brought this up, we will take a look and see if something changed with the new webmail release. But for now, hopefully, this will get you back on track.
@theadamcheks @dnagerdan @user_5fa0cf ^^
@pioneerwoman your issue doesn't seem to be related and we would need more details, such as what client you are using and more detail on what problem you are observing.
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zsobrien
Visitor
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1 Message
4 years ago
I have received no emails since 11/5 and that is inaccurate. This has been an on going issue. I would like this fixed asap
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user_ac3794
Visitor
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1 Message
3 years ago
I am having the same problem on my MacBook Pro. I have not received new new mails for months. Plus I cannot send them.
I deleted my xfinity email and then reinstalled it to no avail. However, my internet account settings show that I have added xfinity successfully. I don't know what to do now.
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