Cannot setup email accounts on my Samsung phone.

@Aalford​ The latest Samsung Email app version is a disaster with constant syncing.  Drains my battery an additional 50% overnight.  I also rolled back a version and have not had problems since.

user_mric9y thank you for using the Community Forums page to reach out. I would be happy to look into your email concerns. Are you using a third party email application with your Samsung device?

I agree. Mine did work in afternoon after I put in password FIRST then e mail on Android new e mail set up screen but it would be nice to.know root cause 

Well the syncing was short lived.   Now back to getting couldn’t verify account.  Unable to connect to server (imap.comcast.net)

I also no longer have xfinity. Get the x app because of 2 step authentication.  Delete your account from your email then reinstall and the x app will pop up for you to deny or approve.

@user_7vy6jr​ 

 If user kbju51 no longer has Xfinity as their service provider, how would they have an Xfinity Comcast email account any longer, or the x app to sign into ?

Is anyone else still having issues?  

@JohnnyJJ​ you can still keep comcast e mail as long as you sign in once every 30 days even if you don't have service.  At least here in Connecticut 

@user_ykijj1​ that is my understanding as well.

@user_hhduez Hi there! Thanks for sharing the experience with being able to access your email when not on w wireless network. I'm sorry for the trouble. I know it's important to have access to your email across all connections. Let's try to figure what's going wrong and fix it for us! 

Are you having issues with send, receiving or both when on a wireless network? Do any other apps have connection issues at the same time?

Hey @user_ldkor4,

Thank you for visiting our official Xfinity Forums Community support page. I am sorry to hear that you are experiencing issues on your mobile device after the recent update that was released. Sometimes things such as settings can be changed or altered during an update. We do recommend checking the following if you are experiencing issues:

1. Verify your login information works online at Xfinity Email
2. Verify the IMAP Server Settings within the native Mail app
3. Verify that Third-Party Email Access is enabled within Xfinity Email
4. Delete your profile in the native phone app and add again using the settings provided in step 2

This may help regain access using the mail app, and verify that you have access still using an online web browser.

I ended up going to the xfinity store and they put a new network Sim card in the phone and everything works so far

Great! I am glad to hear that everything is working normally again. Is there anything more we could assist you with this afternoon @user_ldkor4? 

I'm having this same issue as well. As are a ton of other people. I really don't know if its an xfinity thing or an app thing or both. The app was already having syncing issues on my Galaxy S21 after the update. Then I changed my xfinity password last night. Went I go to enter in my password it redirects you to another page. I've tried literally everything that everyone mentioned in this thread and nothing has worked. Some people have been able to enter the password first and then enter the username, but that doesn't work me and keeps saying password or username incorrect blah blah blah. I've tried changing my xfinity password, deleting the cache on the email app, deleting the data on the email app, uninstalled it, deleted the email completely from my app, reset the phone, turned off the phone for 10 minutes, turned off 2 step verification, turned on 2 step verification, uninstalled the xfinity app from the phone, reinstalled, etc. Nothing changes. 

UPDATE!!! As I was writing this I was messing around. I went to my xfnitity email account on my computer. Went to the email settings. Then to Security. I then enabled the Third Party Access Security. I went back to the email app. Entered in my password first. Then my email address. Everything synced back up and worked. Give it a try. 

I've been dealing with Comcast for two days on this issue.  Escalated and escalated.  But I did use the above technique.  I removed the account, then clicked add account.   I typed the password FIRST then typed the user name (my email address), and bingo the account was re-added and all's working well again.

Hello @user_ng4gma Thanks for reaching out about your email issues. You've come to the right place for help. You mentioned this is a new phone. Have you gone through the setup process and entered your email address and password? 

@StingSF​ omg thank you.  This was the first actual response that worked for me.   I have been trying for the last 3 days to get my email back on my S24+. This actually worked I just had to put the password in first. Thanks!