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user_2t9x10
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Sunday, June 9th, 2024 7:32 PM

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Cannot setup email accounts on my Samsung phone.

A couple of days ago, I noticed my email was not syncing with my Samsung Phone or my Samsung Tablet.  However, it is syncing with Outlook on my laptop.  I’m also able to log in online with no issues.  Today, I tried deleting my two Comcast email accounts from both my tablet and phone and re-added them.  It worked just fine with my tablet and my emails are up to date now, but I was unable to re-add my accounts on my phone.  I keep getting the error message.  “Couldn’t connect to your account.  Check your account and server information, then try again.  I’m using IMAP and the same settings as used by my tablet, which is working fine now.  I’ve tried clearing the cache and data and rebooted the phone several times.  Nothing works.

Question

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Updated 

7 months ago

3.2K

63

JohnnyJJ

Visitor

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7 Messages

11 months ago

Hello All,

 I tried all above, nothing worked, I then went into "My Xfinity" and went to the email page, I clicked on the cog wheel settings tab, then the "Security" tab, the checked the box for "Third Party Access Security", then I went back to the Samsung email app and selected "other" as previously done, signed in with my original email address and password, it went through it's testing of incoming and outgoing servers, and all works, I checked this 3 time by unchecking the Third Party Access Security box, each time un-checked, the app failed, check the box again, and all is good.

 I will report back in 30 minutes if it continues to work properly. 

Johnny 

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Wayfarer9668

New Poster

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5 Messages

Hi just to clarify--are you saying it was 'unchecked' when you first went to the settings or that you unchecked and rechecked it?  I just went to that settings and it was 'checked'...and I'm having the now infamous issue.

cheers!

11 months ago

0

JohnnyJJ

Visitor

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7 Messages

@Wayfarer9668​ 

 Hello, 

Yes, it was unchecked when I first went into the security settings. 

Johnny

11 months ago

0

user_q13ett

2 Messages

@JohnnyJJ​ Unfortunately this did not work for me ..... XFINITY needs to fix this ..... NOW XFINITY 

11 months ago

0

XfinityGabriel

Official Employee

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2.2K Messages

JohnnyJJ, We appreciate you for letting us know that checking the box for "Third Party Access Security" and going back to the Samsung email app and selecting "other" as previously done worked. Please let us know how everything holds up after that 30 minutes. Thanks for your patience and time spent on this.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

JohnnyJJ

Visitor

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7 Messages

Well, that only lasted 27 minutes, then the app asked me to sign in again, and it failed, this time the Third Party Access Security box was still checked, I then unchecked it and checked it again, and the app is back to working, BUT for how long...

 Gabriel, 

 I have another issue that is extremely annoying, I know for a fact that I have posted before here on Xfinity's forum, but now, everytime I make a post today, I have to clear my browsing history, as the Xfinity "Let's Get Started" box keeps popping up after I post, it wants me to "complete registration", I am already registered, but it tells me that my "email is already in use", I know it is, it is mine, but the Let's Get Started box will not go away, and I have to close the page and clear the browser to start over to post each time.

Johnny 

11 months ago

jmn15

Visitor

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1 Message

11 months ago

Same problem 💥💥💥💥💥💥💥💥🤨🤨🤨🤨🤨🤨🤨🤨

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pjsmack

Visitor

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4 Messages

11 months ago

I deleted my email account and then recreated entering PASSWORD first followed by my email address as mentioned by a previous poster. System tested incoming and outgoing servers...right through!

Imap created and has been synching properly for the last 15+/- minutes.

Hope this helps. 

UPDATE Still working as of 4:12 

(edited)

2

AJG617

Regular Visitor

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29 Messages

@pjsmack​ How do you do that?  Regardless of email app, I am automatically brought to Xfinity's login sequence which requires account prior to getting to the Password screen?

11 months ago

0

pjsmack

Visitor

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4 Messages

On my Galaxy tab and phone I click on add account and enter PASSWORD then email address. If I enter email first I'm taken to Xfin's login also.

11 months ago

0

AJG617

Regular Visitor

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29 Messages

11 months ago

Just to clarify, this IS a comcast issue with the mobile networks.  I have both T-Mobile and Verizon Samsung phones and neither service can successfully login to Comcast servers.

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0

user_h2qmqw

2 Messages

11 months ago

I have been able to get email back through samsung email app and it sync'd

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bas157

Visitor

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6 Messages

11 months ago

I had this problem starting last night (6/9/24), but just looked at my phone and my last sync time was 15 minutes ago 3:22 eastern time on 6/10/24). Not sure if Comcast fixed it or what, but I do have emails from today on my phone now.  Is it working for anyone else now, or was it just a glitch that it actually worked?   Samsung A51 is the mobile device.

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AJG617

Regular Visitor

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29 Messages

Not working for me in NH yet.

11 months ago

0

bas157

Visitor

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6 Messages

Might have been a fluke. Sent a test email from my work to my comcast address.   Phone hasn't synced since 3:22 even though that email shows up when I check via the web.

11 months ago

0

user_ykijj1

7 Messages

Not it ct either. Comcast rep who obviously was uninformed says it's a Samsung issue. Question for all. I assume SSL only 

11 months ago

0

user_omf785

2 Messages

@bas157​ I added account and put password in 1st and it worked. btw that makes no sense but so far so good. don't hold your breath expecting Comcast to acknowledge the issue.

11 months ago

kmheiwig

Regular Visitor

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5 Messages

11 months ago

I'm having the same issue. I did the same thing as you and I can't get it to load on my Samsung phone now! 

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user_ykijj1

7 Messages

What's interesting is I got a message ip.blacklisted on thunderbird e mail when I tried to access 

11 months ago

0

XfinityVictor

Official Employee

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1.3K Messages

 

kmheiwig Hello, thank you for taking the time to reach out to us today. I am really sorry you are experiencing email issues on your Samsung device. I understand how frustrating it is, and I am happy to help you troubleshoot. Are you using an application or browser to login to your email?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

chicoman1

New Poster

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6 Messages

11 months ago

As of 12:49am 6/10/24 I stop receiving emails from Xfinity to my samsung phone. I Contacted Sam's, which they believe is a Xfinity server issue. I have already deleted the email account and tried adding it back, but get the same account issue as everyone else. 

1

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XfinityDilary

Official Employee

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2.2K Messages

Hello, chicoman1. Thanks for posting on our Community Forums for assistance. Are you having issues if you try to access the emails through our Xfinity website as well? Or just your Samsung device? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_jm6usy

2 Messages

11 months ago

Checked again and tried adding the account to my Samsung phone email app, still not working.  This is email we're talking about and has been around for decades, not like it's some new tech.  Email is a crucial communication in day-to-day life and buisness and comcast/xfinity has dropped the ball once again.  Fix it!!

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user_0g7nki

3 Messages

11 months ago

Samsung. Stop telling us to try the same thing over and over when it is obviously an issue with Samsung Mail app.

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XfinityRay

Official Employee

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2.8K Messages

We are happy to assist further so we can get this resolved, user_0g7nki. Our questions help us to either fix the problem or to narrow down the root cause. Do you have more than 1 email account? If you do, is this happening with all of them or just some of them? Are you able to login to the Xfinity Connect website or do you get an error? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_ykijj1

7 Messages

For me it's only on the comcast e mail account.  Other e mail accounts on samsung fine. On thunderbird getting ip blacklisted. Windows e mail.issiecalso

11 months ago

0

KSX5000

Visitor

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2 Messages

11 months ago

Also having this issue with multiple email accounts on multiple Samsung devices and Windows mail.  Removing email account and re-adding did not work.   No issues syncing email with Thunderbird however.   

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user_ykijj1

7 Messages

My thunderbird said blacklisted ip

11 months ago

0

j-magnus

Visitor

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3 Messages

11 months ago

I was able to re-add my Comcast email account by typing the password FIRST (as noted in one of the posts on this thread) and avoiding the installed Xfinity app. Seems to sync OK with Outlook.com, we'll see how long it lasts. Have experienced sketchy syncing using the Samsung email app for a week or two.

2

user_o299dx

1 Message

11 months ago

I am experiencing the exact same thing. It is very frustrating.

1

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XfinityJorge

Official Employee

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2.1K Messages

 

user_o299dx Thanks for using our Forums and for letting us know you are having issues. Are you tried following any of steps in this forums and have they helped? If they haven't we are here to help. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_nwsnvm

1 Message

11 months ago

I'm have same problem

1

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XfinityRay

Official Employee

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2.8K Messages

Hi there, user_nwsnvm! Thanks for taking the time out of your day to reach out about your email box. I apologize that is happening and am happy to help!
 
Have you tried these troubleshooting steps already?

1. Deleted your account from your email app
2. Changed your Xfinity password online
3. Powered off your phone to reset the network
4. Reinstalled email account using the new password?

 

Are you able to login at the Xfinity Connect email site? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_aaop20

1 Message

11 months ago

Having the same issue as everyone else (emails not syncing on my Samsung phone).  Working on my tablet and computer.  Last email received was yesterday.  Called Comcast for help nothing worked.  Read all on the work arounds and nothing is working.  

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