user_0221eb's profile

Sunday, August 27th, 2023 11:27 AM


Cannot Send email To Charter Account, Receive Mail OK When using Xfinity

I am unable to send email to my account while in my Xfinity serviced home in Florida.  I can receive email OK to my charter account.  If I turn off my xfinity network, I can send email okay through the cellular network.  I can also send email OK when I use the open wifi in our area's community center, which holds an xfinity account.  But, sadly, when at home, I cannot send mail.  It is blocked.  I'm sure this has something to do with something called a PTR but I'm not an expert.  Thank you.  Pat.

Accepted Solution

Official Employee


776 Messages

6 months ago

@user_0221eb Could you send me a DM with the details of your sending address, and the receiving address?  I presume you're not actually sending to but actually, but I want to clarify what you're seeing.  Thanks

Official Employee


290 Messages

6 months ago

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. 


Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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