Visitor

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2 Messages

Friday, June 26th, 2026 5:22 PM

Cannot get old emails onto Mac mail program

Cannot get old Comcast email on my Mac email

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Official Employee

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3K Messages

25 days ago

user_c023u4 Have you attempted to remove and re-add in the email account to Mac Mail? That would be your best course of action. 

Visitor

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2 Messages

yes. I removed and added the account in mail a few times but it did not work. how do I access the detailed info in an email account like the server numbers etc?

Expert

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34.6K Messages

@user_c023u4

yes. I removed and added the account in mail a few times but it did not work. how do I access the detailed info in an email account like the server numbers etc?

Have you transitioned to Yahoo! Mail?

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Official Employee

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319 Messages

@user_c023u4 This would be done directly through the mail settings on your device, can you access your emails by going to Xfinity.com/Email. This can rule out a possible server issue

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Expert

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34.6K Messages

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer!tick

Expert

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34.6K Messages

@XfinityKam​ 

Please do not use that URL.  Use this one:

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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