Cannot access new Yahoo Comcast email oneither Mail or Outlook

Since migrating Xfinity Comcast account to Yahoo on October 13 I am unable to access my Comcast email IMAP accounts on either Mail or Outlook. I have enabled third party app permissions and app specific passwords. Yahoo and Apple support have concluded that Xfinity has not changed server settings. They still identify as Xfinity. Have also tried using Yahoo password, without success.

According to Yahoo: "Once you've accepted the Yahoo terms and have successfully signed in to your Comcast.net email at login.yahoo.com at least once, you'll then need to re-add your email account in the third-party email client using Yahoo Mail information. " I have done this to the best of my ability but Xfinity remains listed as the server. I need to know what the Yahoo Mail information is.

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XfinityMarshante

Official Employee

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592 Messages

11 hours ago

Hello @user_224139, thank you for taking the time to leave a post. Sorry to hear that you are having issues with your email. You mentioned that you were unsuccessful in using the Yahoo password. Have you attempted to reset it to regain access to your email? I have attached an article with more information once your email has migrated to Yahoo. Upgrade your Comcast.net email experience. There is also a link attached to this article for once your email has migrated to Yahoo, which I have attached for you: welcome.yahoo.com.

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user_224139

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6 Messages

@XfinityMarshante Yes, on the advise of both the paid Yahoo support person and also the Apple tech , I did change my password, after multiple failed attempts with original password. Yahoo subscription support was pretty clueless, but Apple walked me through multiple attempts to gain access. Both felt the account was not configured to migrate to 3rd party as IMAP. I am not a technical person, but feel I have tried and failed every effort so far.

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6 hours ago

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XfinityMarshante

Official Employee

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592 Messages

@user_224139 Have you tried accessing your email directly through the Yahoo website? Unfortunately, we don’t have access to Yahoo’s specific configurations. Once your email has migrated to Yahoo, they’ll be the best resource for support moving forward.

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5 hours ago

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user_224139

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6 Messages

I can access my email on Yahoo site and app, but not onmy customary 3rd party locations: Apple Mail and Outlook. After more than an hour with the Yahoo paid support(only way to get live human support, the supervisor said the problem was with Xfiinity. The Yahoo settings still identify the server as Comcast. The Apple tech also concluded the proper settings were not available. I will try all the options again, using my Yahoo password(rejected every time) and the third party app specific password. What I really want to know is how did anyone who succeeded gain access to the third party apps.

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2 hours ago

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EG

Expert

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114K Messages

10 hours ago

Concern moved here to the E-mail help section.

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BruceW

Gold Problem Solver

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26.8K Messages

4 hours ago

... I need to know what the Yahoo Mail information is.

Do these help? :

... you'll need to complete your Comcast.net email move to Yahoo Mail first. Once you've accepted the Yahoo terms and have successfully signed in to your Comcast.net email at login.yahoo.com at least once, you'll then need to re-add your email account in the third-party email client using Yahoo Mail information.
Yahoo IMAP server settings
Yahoo POP access settings

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user_224139

Cannot access new Yahoo Comcast email oneither Mail or Outlook

XfinityMarshante

user_224139

XfinityMarshante

user_224139

EG

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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