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user_1tbul5
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Friday, July 5th, 2024 8:09 AM

Cannot access Comcast emails

I cannot access my Comcast emails in my Mail app on my iPhone.  This started a few days ago.  I have tried many times to delete and add my email account to the Mail app but keep seeing “Comcast not available”.  How do I get this resolved?  I don’t want to access my emails in the web service.

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3 days ago

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XfinityPeterH

Official Employee

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1.5K Messages

5 months ago

@user_1tbul5 Not having access to my emails would be frustrating. I would be reaching out too. Our team is happy to help you. Are you able to gain access to your emails via our website www.xfinity.com? 

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user_1tbul5

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Yes I can access via the website but it’s quite inconvenient.  Can you help me resolve the access issue via the mail app on my iPhone?

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5 months ago

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XfinityPeterH

Official Employee

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1.5K Messages

@user_1tbul5 I can understand that. My reason for asking was to just make sure you still have access so we can narrow down the root of the issue. Sounds like it is a setting with your iPhone. Here is a great link that will help you with making sure the correct settings are in your iPhone. 
How To Set Up Your Xfinity Email Address With an Email Program

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 months ago

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ghturtle-1

Visitor

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1 Message

5 days ago

 Can’t get into mail

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XfinityKei

Official Employee

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1.1K Messages

@ghturtle-1 I'm sorry to hear you're having an issue with accessing your emails.  I can certainly troubleshoot with you. Can you tell me how you’re accessing your email and the type of device you're using? Are you seeing any error codes or error messages? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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