Can only receive emails

In my Comcast email I cannot compose, reply or forward emails. I can get emails no problem. I get the error “An error occurred inside the server which prevented it from fulfilling the request”. Comcast can't seem to assist me. I cleared my cache, tried incognito, a new browser, reset my password, disabled VPN, checked, and 'unchecked allow third-party access', and my storage is not full. My husband also has a Comcast email account, and he is not having any of these issues.

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BrooklynCenter

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6 Messages

3 hours ago

Issue was resolved. It appeared to be the Server.

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34K Messages

8 days ago

@BrooklynCenter

In my Comcast email I cannot compose, reply or forward emails. I can get emails no problem. I get the error “An error occurred inside the server which prevented it from fulfilling the request”. Comcast can't seem to assist me. I cleared my cache, tried incognito, a new browser, reset my password, disabled VPN, checked, and 'unchecked allow third-party access', and my storage is not full. My husband also has a Comcast email account, and he is not having any of these issues.

Clear your cache and cookies.

Sign out of your account.

Close your browser.

Start a new session.

If that doesn't help, post back here.

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BrooklynCenter

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6 Messages

As stated, I have done all of that. Comcast said "higher" security personnel will call me but that was 2 days ago.

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7 days ago

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BrooklynCenter

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6 Messages

Just received a call from Comcast. Other are reporting this more and more and supposedly Engineering is on it. Promised to follow up with me tomorrow. They actually recommended not using Comcast for important communication because of "all the rules". Also suggested by email account could possibly be on an old server. 😒🤨 I'm just grateful someone called me back. I can't use my email but, hopefully something will change soon.

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7 days ago

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XfinityFrank

Official Employee

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2.2K Messages

Hi there, @BrooklynCenter. Thanks for reaching out to us here on the Community Forum, and sorry to hear about the trouble with your email. That is definitely a frustrating and unique issue. I see you noted someone called you back on the issue, but we can also take a look and make sure this gets resolved. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 days ago

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BrooklynCenter

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6 Messages

Hello, thank you for responding. I did send a message a few days ago to Xfinity Support.

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6 days ago

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XfinityFrank

Official Employee

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2.2K Messages

You're welcome, @BrooklynCenter. Now that we invited you to send us a private message per the forum rules, could you please send another including your full name and complete street address?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 days ago

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BrooklynCenter

Can only receive emails

BrooklynCenter

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XfinityFrank

BrooklynCenter

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