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user_f2w8mj
1st Topic

5 Messages

Friday, November 3rd, 2023 7:33 PM

Closed

Can no longer send email

New problem has just developed where I receive but am unable to send email. Researching error message indicates that the IP address assigned to me by xfinity for this email does not have reverse DNS setup. So, is there a way anyone knows how to get xfinity to either: set up reverse dns for my ip address or assign me a new one that has reverse dns?

Question

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Updated 

2 years ago

221

1

0

XfinityMartyR

Official Employee

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2.1K Messages

2 years ago

Hello, @user_f2w8mj. Are you having trouble sending email to one particular domain, or all domains? Also, have you tried restarting your modem to clear everything out? 

5

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user_f2w8mj

5 Messages

Hi Marty, it's all domains and I have rebooted the modem several times with no joy. All outgoing mail gives this error message:

Sending of the message failed.
An error occurred while sending mail: Outgoing server (SMTP) error. The server responded:  p-impout002.msg.pkvw.c

o.charter.net cmsmtp 76.xxx.xx.xxx blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130.

The error code indicates that my ip address doesn't have reverse dns setup.

2 years ago

0

XfinityFrank

Official Employee

 • 

1.3K Messages

@user_f2w8mj Thanks for that information. Are you using a VPN or stand-alone router with the modem? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_f2w8mj

5 Messages

Just the standard xfinity supplied wireless box. Ndso VPN.

2 years ago

0

user_f2w8mj

5 Messages

Sorry: that should read "no VPN"

2 years ago

0

CCKrista

Retired Employee

 • 

1.5K Messages

@user_f2w8mj, thanks for taking the time to work with us today. I'd like to run some troubleshooting to get this fixed for you. 

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

2 years ago

0

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