Visitor
•
1 Message
Can missing emails due to 100% quota issue be recovered/restored once email client is below quota?
My wife's Xfinity email account suffered the over quota restriction and we cleared the situation with removal of a large sum of emails to local storage and now show usage around 50%. While under the quota restriction, several days worth of incoming emails were lost to us. Xfinity email support said they would restore those emails and to check back in a couple of hours for a "Restore" folder in the email account on the Xfinity email webpage. That was yesterday and it has been over 12 hours now (9:45am 11/3/2022) and still no "Restore" folder can be seen in the Xfinity email account. What can be done at this point to ensure we receive those recovered/restored emails?
CCKorie
Problem Solver
•
1.1K Messages
3 years ago
Hey there! It is hard to say for sure if those emails can be covered/restored or not. We can take a look and see if we are able to get this done for you. Can you send us a DM with your name and address to begin with please?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the “chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
XfinityAlex
Official Employee
•
905 Messages
3 years ago
This depends on a few factors. The first is how long the account was over quota (a few days should be okay). Then it also depends on how long the sender attempts to retry, some will only retry a few hours, some a few days. When an account has only been over quota a few days, the system providers a deferral, or "temporary failure" code to the sender, and this tells him that they should attempt to deliver the message again later (so that if the account is cleaned up to go below, the message will go through). If it has been quite a bit longer, the system will respond with a "bounce" or "permanent failure", and the sender should not try again. As for "restoring" messages, that is only possible if we actually received the message.
If this happened recently, we may be able to retrieve logs of the senders who attempted delivery while the account was over quota. Please send me a DM, and include the approximate time frame, as well as the account in question. We'll see what information we can provide.
0
0