Contributor
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45 Messages
Can I still keep my email account/addresses if I moved?
After having a Comcast email account for 20+ years I recently moved to a new home and Comcast/Xfinity does not provide service to my area.
Based on my research if I log onto my comcast email accounts by the webpage at least once every 90 days I can keep my Comcast email accounts active. Is this still true or have Comcast email retention policies changed?
Most of the answers I see are over a year old.
Again
Expert
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35K Messages
2 days ago
@scage
This is still true, but you should know that comcast.net email is being migrated to Yahoo! Mail. You'll still keep your @comcast.net email address, though.
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XfinityAirelle
Official Employee
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3.6K Messages
6 hours ago
Hi there! Yes, you can continue using your Comcast.net email addresses after disconnecting service, provided each email account was accessed through the Xfinity Email website within the 90 days before your service was disconnected.
The 90-day rule applies to the period before disconnection. You do not have to log in every 90 days afterward. Under the current email activity policy, each account must be accessed at least once every 24 months to remain active. Inactive accounts may be closed after a 90-day notification period.
Since you have multiple email addresses, make sure each mailbox was accessed individually before the disconnection and continue signing into each one regularly. You can review the current policies through the former-customer email FAQs and Xfinity Email activity policy.
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