Blocked IP error.

My email is not coming through on my apple I phone or iPad. Says comcast has temporarily blocked my ip address

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XfinityFrank

Official Employee

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1.8K Messages

9 hours ago

Hi there, @riptrackron! Sorry to hear about the trouble. Is this using a comcast.net email address or a different domain? Also, is there any additional details on the error?

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riptrackron

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6 Messages

Comcast.net is owned by xfinity so I assume they are the same domain. They are under the same company. So I believe I am using the comcast domain. Ron

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9 hours ago

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riptrackron

New Poster

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6 Messages

The email says @@comcast.net

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9 hours ago

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riptrackron

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6 Messages

I can read my email on the xfinity website but nothing is coming through to my apple phone or iPad . Don’t know why.

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9 hours ago

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XfinityAlfonso

Official Employee

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2.1K Messages

We're glad that you can sign in via the Xfinity website, and since this is the case, can you check your mail settings to ensure that third-party email access isn't blocked?

Turn Your Access to Third-Party Email Programs On or Off in Xfinity Email

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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8 hours ago

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riptrackron

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6 Messages

7 hours ago

I have opened my security settings on the website over the last few days and the box has been checked to allow third party access, but still nothing comes through my apple products .

I have had no problem on my Apple products before this. Not sure why it is blocked now. I even tried signing out and in again but it hasn’t helped.

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XfinityJon

Official Employee

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719 Messages

Have you deleted the mail account from both devices, and then logged back in new again?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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7 hours ago

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riptrackron

Blocked IP error.

XfinityFrank

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XfinityAlfonso

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