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user_x3ookc
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7 Messages

Wednesday, August 26th, 2026 5:14 PM

Block an email address

I want to block an email address. How do I do it?

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XfinityMatthew

Official Employee

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2.1K Messages

5 days ago

Hello @user_x3ookc

Setting Up a Filter Rule
  • Click the Gear icon (Settings) in the top-right corner.
  • Select Email Settings.
  • On the left-hand menu under Mail, click Filter Rules.
  • Click Add new rule.
  • Name your rule (e.g., the sender's name or "Block").
  • Under conditions, set it to From contains and enter the unwanted email address.
  • Under actions, choose Discard (to delete it completely) or Move to Spam.
  • Click Save.

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user_x3ookc

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@XfinityMatthew​ I don't get the option Filter rules. What else can I do?

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5 days ago

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XfinityMatthew

Official Employee

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2.1K Messages

What options do you see under "Mail" ?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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5 days ago

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user_x3ookc

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5 days ago

Here is the screenshot of my options.

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XfinityJorge

Official Employee

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3.2K Messages

Thanks for sending that over, when you access an email from the user you want to block do you see an option bar? We are here to help and got your back. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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5 days ago

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BruceW

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27.6K Messages

@user_x3ookc wrote: "Here is the screenshot of my options. ..."

On a desktop or laptop, log in to https://connect.xfinity.com/ and then select (gear icon) / Email Settings / Mail / Filter Rules.

If you are using a phone or tablet "Filter Rules" may not be visible unless you switch the browser to "Desktop site" mode, see the image posted in https://forums.xfinity.com/conversations/email/filter-rules-option/625d7d37ee0ef23e526259d7?commentId=6266e72e36b3dc41e2a6c117 for an example using Chrome on an Android phone. Unless the device screen is very large you are likely to find filters difficult to use in "Desktop site" mode.

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4 days ago

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user_x3ookc

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5 days ago

I don't see one. Unless you are looking at this.

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