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user_frtcb9
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17 Messages

Wednesday, July 30th, 2025

Blacklisted AGAIN. This is now 3 days in a row

After being "fixed" by Security Level 2 twice, my IP Is blacklisted Again. I can not receive emails on iphone or mac with email clients. I need this fixed. Has worked flawless since I moved to new location on May 15 2025.

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28 days ago

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user_frtcb9

Visitor

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17 Messages

29 days ago

I hope that XFINITY can once and for all fix this. I have no idea what is causing this and a quick search seems to be a common issue wiht no resolutions. 

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XfinityDemitrius

Official Employee

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2.1K Messages

29 days ago

Hey @user_frtcb9, Thank you for visiting our official Xfinity Forums Community support page. We can certainly help assist troubleshooting your Xfinity Email issues. Are you able to successfully send and receive emails when using the online Xfinity web portal by Clicking Here? 

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user_frtcb9

Visitor

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17 Messages

yes, the web works. Supposedly, the Level 2 support has again sent a "signal" to the servers to clear the blacklist. I am not holding my breath, as this is now the third time in 3 days.

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29 days ago

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user_frtcb9

Visitor

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17 Messages

I live in a community and using their routers etc. It is an apartment complex so i have no access to routers etc. 

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29 days ago

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XfinityDemitrius

Official Employee

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2.1K Messages

I am glad to hear that there are no issues when using the online web portal @user_frtcb9. If you are experience issuing when using a third-party email client, we recommend deleting the email profile within the settings and create a new email profile using the following settings on our 'Set up your Xfinity Email address with an email program' support page. 

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29 days ago

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user_frtcb9

Visitor

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17 Messages

really? This profile has worked for years.  You must be joking!

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29 days ago

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user_frtcb9

Visitor

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17 Messages

it is on two machines and 2 iphones, it is not the profile. 

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29 days ago

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