JCUMC's profile

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1 Message

Mon, Oct 12, 2020 10:00 AM

BCC: GROUP EMAILS NOT BEING RECEIVED

Re: MAXIMUM NUMBER OF BCC RECIPIENTS!!!

Can you explain the remedy? I'm not seeing on this forum how you fixed the problem. 
I send 4 groups of messages daily to congregation.  The groups consist of anywhere from 30 -50 recipients.  The messages seem to send but not received.  I tried setting up test group of 5 recipients and messages were not received.  There is no error message to say messages did not send.  I am now sending messages using my groups to TO:  which I do not like because it sends individual emails but at least they are being received.   I desparately need help in resolving, since creating test group did not work.  This problem started a month+ ago all of a sudden.  I was told that maybe being blocked due to thinking emails were spam but I've been sending emails like this over 5+ years and now this.  I need a resolution. I am sure my recipients are not happy seeing their email addresses going to everyone.

 

You cannot get a LIVE BODY to speak to and when you go on chat assist, it is frustrating when it comes back asking for a simplier explanation or few words.  You both both it comes back again with a list of comcast prefer references.    HELPPPPPPPPPPPPPPP!!! 

Responses

New Poster

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4 Messages

1 m ago

I am not encouraged that there are no comments on this thread.  I have been experiencing the same problem and it is incredibly FRUSTRATING!  I never get any response when I ask questions.  There absolutely has to be an explanation for this.  I have found it to be sporadic.  Sometimes it's an issue.  Sometimes it's not.  I send a quarterly BCC email to about 100 client recipients and I can never be sure if my comcast clients receive it or not.  I would love an explanation.  

ComcastJeniece

Official Employee

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170 Messages

Hey there, @RWTuck, thanks for reaching out through Xfinity Forums. We would be happy to assist you with your e-mail account and going over the details for your e-mail. 

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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