New Poster
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4 Messages
Apple iPhone mail app "Cannot get mail" error on home router
Hi,
After working just fine for many days, even years, today my iphone mail app can not access mail.comcast.net when connected to my home Nighthawk (Netgear) router. I have never used the wifi signal that comes from my Xfinity modem, I only have used my personal wifi router. All it says is, "The mail server "mail.comcast.net" is not responding. Verify that you have entered the correct account info in the mail settings."
When my phone is just connected to a 5G connection, I can easily access my email. When I am connected to the Xfinity wifi from my home Xfinity modem, I can download and receive email to my iPhone mail app. But on my own personal router, I get an error message every time. I haven't changed any settings. I haven't done anything. Yesterday it worked great, today I can't do anything. I have tried rebooting my modem. I have tried rebooting the Netgear router. I have tried updating my username and password settings in my phone. I have tried restarting my phone. I have done everything that I can possibly think of and I still get the error when connected to the Netgear router on my home internet.
Why does my email not download to my phone when connected to this one wifi router?
XfinityAirelle
Official Employee
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3.2K Messages
8 hours ago
Thank you for providing such detailed troubleshooting steps. Based on what you've described, this does not appear to be an issue with your Comcast email account itself, since you're able to successfully send and receive email when connected to cellular data and when connected directly to the Xfinity gateway's WiFi.
That points more toward something occurring on the Netgear router side of the connection. Since the issue only occurs when connected to the Nighthawk router, we'd recommend checking for any recent firmware updates, DNS settings, security settings, parental controls, firewall features, or traffic filtering that may be interfering with the connection to mail.comcast.net.
A couple of quick tests that may help narrow this down:
Since you've already rebooted the modem, router, and phone, and the issue is isolated specifically to the Nighthawk connection, the router itself is the most likely place to focus troubleshooting next.
Let us know if you're able to access your Comcast email through a browser while connected to the Netgear router. That will help us determine whether this is an email app issue or a network communication issue.
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