Anyone else recieve this deceptive email from Xfinity?

On April 21, 2025, I received an email from Xfinity in reference to my Internet service. The email reads as follows:

"Great news! You’re getting another year of savings"

"We hope you're enjoying your Xfinity Internet at your introductory promotional rate. Your current promotional pricing was set to expire soon, but we're excited to continue discounting your bill for the next 12 months as a thank you for being an Xfinity customer. 

No action is required by you – you’ll see a “Loyalty Discount” credit on your bills over those 12 months as long as you stay on the same Xfinity Internet package. Just keep doing what you love (and love how fast you do it) with the best WiFi for your home.

 

Thanks again for being with Xfinity.”

The email lulled me and another Xfinity customer I know into believing we were going to receive another year of Internet service at the same price per month we had been paying for the previous year. As it turned out, this was not the case. When I logged in to my online Xfinity account, however, I noticed my Internet bill was going to nearly triple from the amount I had previously been paying.

Multiple Xfinity Executive Relations Department representatives have acknowledged the authenticity of the email sent to me. In fact, one Executive Relations Department agent assured me I would be paying the same amount for another year and that amount would be reflected on my online Xfinity account by May 12. Regrettably, the price drop did not occur and no one from Xfinity, thus far, will provide me with another 12 months of Internet service at the rate I have been paying for the previous year.

No stipulations, terms and conditions or pricing appear within the email.

Any thoughts on this from other Xfinity customers is appreciated.